Customer Ratings & Reviews

After phone assistance could not solve the problem, an in-home service guy came. He was able to solve the issue in a matter of 15 minutes.

The salesperson was very professional and curtious and experienced at setting up my phone as well as helping understand its new features

Totally pleased with Geek Squad installation of sound bar. He was very knowledgeable and professional. Thanks Best Buy.

The technicians were professional. Answered any question that I had. I would definitely call geek squad if I have any problem with my system. Great job

Took a month for the to schedule the service but when it was done I was happy with it.

High 5 to Chris from CRST Home Solutions for the install of sound bar and Sony tv!!!!!

No fuss, no muss. The audio was set up right with no effort on my part. The geek squad took the time to show me how to work everything correctly before they left

Basically the sound bar that wasn’t working was exactly the sound bar that they brought back to my house so now I have another bad sound bar that was exactly like the sound bar I had. The gentleman told me to go back to the store and ask for a better sound bar which of course would cost me more money my problem with that is in the store the TV has a different color is more rich it’s perfect the same TV that I’ve got in my house which is wash out and the sound bar that they sold me in the store I could hear people talk perfectly but the sound bar I have here that they brought back which was the same thing I can not hear them speak. I am not entirely sure what I’m going to do about the situation but I’m getting real sick and tired of it I can tell you that much right now. I can take my business elsewhere because what they’re doing is a bait and switch. Which is illegal. I don’t know if I’m going to pursue this situation or not because I’ve got other things going on but I might have to call the Better Business Bureau I work for the state of Wisconsin Department of financial institutions for years and this happens all the time when we would investigate stores like this and do this.

The geek squad mounted my TV and hooked up all my cables for my receiver. And they did a very neat and efficient job.

The Geek Squad guys hooked the sound bar up as part of the new TV installation. Worked Great.

Very knowledgeable and well worth the money. Got the connections done neatly and efficiently. My only complaint is that he didn’t explain a few key instructions before he left.

Did an awesome job ! Efficient and went a little above and beyond. Excellent service!!

Our installer was excellent. We will definitely ask for him again on subsequent purchases.

It would have created a mess if I tried to do this, Josh, from Geek Squad was helpful, and talked to me in such a way that I was able to understand how things worked.

They did an amazing job and were professional mounting the sound bar to the tv.

The agent was excellent,took time to explain everything .Steve Reedy is great

In home service was great for setup of my system it's worth it

The Geek Squad arrived on time. They set up my entire sound/TV system. They were efficient and everything works great. I would recommend this service to everyone.

they did a great job insatting my tv programed my surround sound bar showed me how to work everything and did a great job with clean up

1) I still need to use two devices to play a TV program. 2) the sound and lips of a person speaking on TV are not in sync with my wife’s Bluetooth earbuds. If the Geek Squad was suppose to dress the cables, they didn’t. I would like one device to control the TV and have my wife be able to watch without me hearing the sound.