Customer Ratings & Reviews

Geek squad hooked up my surround sound, DVD and tuner to all speakers. Great work, very friendly.

Excellent in all senses of the word! Very easy to meet our needs.

I upgraded our receiver and DVD player and bought a new Harmony remote. My electronics cabinet was a disaster (Geek Squad had connected everything previously but had not done a great job). This time, the "agent" was awesome - set everything up neatly, just as I'd have done it myself, and showed me how to use the newly programmed remote. They even left and came back to give me time to get a couple of cables I was missing. (I ordered them from Prime Now for a fraction of what I'd have paid for them from the Geek Squad/Best Buy, so I had to wait a couple of hours for them to be delivered.) I couldn't believe he was willing to come back to finish the job without charging me extra! Very pleased with the job done and customer service!

The agent did a fantastic job setting up my equipment and explained everything about the system and how to operate it properly! Thank you very much!

This is the best money I have spent in some time. Kendall was wonderful and went out of his way to make sure he took care of everything and answered all my questions. He not only connected my Bose sound bar; he also changed a number of settings on the new TV and cleaned up all my cable clutter behind the TV and explained easily how all my components would work together to create the experience I wanted.

We were having some problems with tv just shutting down.I had a Geek contract. They came out, said Ineeded a new board. Ordered in, had call 2 to insert. geek came, installed board. TV did not work. Wrong board shipped, he spent some time on phone, put board back in, had to wait for another new board. Had another geek to install sound Barr. I got confused with who was going to be here when.Another new board arrived. Was installed set works as it should. I really feel the men the Geeks send out are tops, the schedule makers leave a lot to be desired.

My soundbar setup was excellent and fast. I would highly recommend them. I definitely would use them again.

Did a good job in fixing the Bose sound bar for my tv

Jamal Walton installed my Sonos Soundbar today. He also helped me setup the volume control on my phone. He showed me how to add Sirius and Amazon music to the Sonos app to listen to music on the soundbar. Great customer service

The originally purchased Samsung Soundbar failed about 1-2 mos after install. This probable defect was also noted by Johnny of Soquel, CA store when he performed an attempted trouble shoot. So, after some phone haggling with Geek Customer Service (they initially wanted me to remove it from the Geek installed wall hang and hand carry it in, but I did not want that responsibility and stated that's why I have Geek Squad membership. I then authorized purchased another identical soundbar and Johnny came back with it and successfully installed. It's still working well. So the original Samsung Soundbar was probably defective as I did bring it in to the Soquel store after Johnny detached it. Then it was shipped off somewhere from there for a for diagnostic. Johnny was exemplary throughout!

The sound is great and guys were great with the install. Thank you.

They reconnected the sound bar that had fallen. It took about 20 minutes but 2 of them to lift the TV and get behind it. The prior agent on the phone was very helpful.

Can't compare this soundbar to others, as it's the only one we have ever purchased. Handshakes nicely with the LG C1 OLED TV - no need to use the separate soundbar remote - and fits perfectly and unobtrusively in a cabinet that houses the TV. Spouse says it makes British accents (hint, Masterpiece) easier to understand ... so this is a win!

Very convenient, technicians are very professional plus on time, it is a pleasure to call for service and easy to schedule as they are really organized and punctual to their appointments, the best decision I ever made

Shana Kinney is excellent! Within minutes, she had my sound bar correctly working as well as setting up the fire stick and remotes on my old TV

The geek squad was too busy to hook up my soundbar to my sysrem, so they sublet the job to a third party who then sublet it to someone else who was just an installer. I was a bit upset rhat the geek squad refused to do the job, but the guys who came were very knowledgeable and got it working better thanthe geek squad did on the original unit.

New Samsung 55" TV set installed and Sound Bar reconnected so that system worked perfectly except for one glitch. When installing the TV set, access to Wi Fi was required. In connecting, the Wi Fi to my printer, which Geek Squad had installed earlier was disconnected. I now have no printer connection.

I received my Yamaha 7.2 channel receiver just after the first of the year. The Geek Squad didn’t really satisfy me, but based on my less than sterling review, Geek management on their initiative contacted me and offered to solve the problems. Yesterday another team came out and did a great job. Now my system sounds just like what I expected, and the features I wanted all work. Best Buy’s cares about customers. They make things right.

The Bose Soundbar 900 is great. But the Geek Squad tech was top notch. Her name is Dedra Grover and she made sure that any question that I had was answered along with a demonstration. This individual is what your future techs should model themselves after. Great asset to the Best Buy team.

The Agent Chris came back to my home and reinstalled the wiring after the cable company changed his original set-up. My new Soundbar had been turning on automatically at 3 AM. He was courteous and efficient and saved the day...or I should say my sleepless nights! The several contacts I had with all the Best Buy staff from purchase, to scheduling, through the final reinstallation was phenomenal. They really do care that the customer is satisfied.