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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 9 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7896 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 7,896 reviews
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by Arthur service technician great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has always provided me with excellent service. They spend the necessary tome to both to set up the equipment and to explain what I need to know about it. USE THEM.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 gentlemen were very courteous and professional. They knew what they were doing. Very pleased with their performance

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not bad, not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 65 inch TV has a fabulous picture, but the sound bar kept cutting out so a geek came to install another one. The new one works okay but requires a remote other than the TV remote to come on. So, the sound is good, the picture is great. I just wish they would work together. Maybe there was something I should have done to make these work together. Wish someone had told me.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with how they installed and setup my new receiver. I’m so glad I had the Geek Squad to come and do it. I’ve used them before with the same results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech hooked up our surround sound. He did a great job Very friendly and professional. Great guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only way to buy products with Best Buy. Easy and hassle free.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    i dont know how to correct the issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent hooked up soundbar to tv. the dialog is not in sync with voice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK squad was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to trouble shoot a connection issue between our AppleTV, DVD player, Bose System, and Smart TV so that it operates seamlessly now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and timely. They were knowledgeable as well of my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Re-programming didn't take long

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents added an RF system to the Universal remote capability to assist with a challenging installation issue. Remote now works flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my subwoofer up properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very skilled tech well done was prompt very capable tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs are terrific. They set up my soundbar and my DVD player quickly and efficiently.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and well worth the money. Got the connections done neatly and efficiently. My only complaint is that he didn’t explain a few key instructions before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "WOW" they installed it in a timely manner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 65" samsung and connected my DVR, DVD player and Bose sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No fuss, no muss. The audio was set up right with no effort on my part. The geek squad took the time to show me how to work everything correctly before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just recently purchased a new Toshiba 65 in 4k tv and decided to include the audio setup package. The guys were top notch professionals, very friendly, curtious and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected the sound bar and adjusted the TV feet for a perfect fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thorough updating, new tv, ceiling speakers, receiver to achieve Atmos. couple of trips as things came in...all the guys were great !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technician!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was awesome & super helpful. He explained everything & offered other suggestions

    I would recommend this to a friend
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