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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 226 Showing 4,501-4,520 of 7,928 reviews
  • Rated 5 out of 5 stars

    Voila

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bree was fantastic. She new what was wrong and and was able to fix our problem. Glad you had this person. Customer: Don Ferrin

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andrew and Nick are pros and make a great team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are trained experienced professionals who know "their stuff" inside out. They are customer friendly and go that extra mile!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed sound bar perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a superb job installing the sound bar and equipment. Entertainment experience is now excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was awesome - he took the time to instruct me on the unit and showed patience- unlike Xfinity agents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service representative was very knowledgeable in performing the services. He was very courteous and went out of his way to explain what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconnect Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically just reconnected the sound bar; reviewed the setting and adjusted accordingly. working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians install the audio did a fantastic job. Help me understand how to work my audio system. Would recommend them to all. And would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install a wall mount for TV and connect audio comp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and set-up the audio-video system. Also installed a new TV bracket for wall mount,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick fix with new tv controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The figured out my issue,installed new Roku tv stick and had tv operational again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were fabulous!!! I will never ever buy a TV again without using the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and friendly people. Good recommendation for the family room F

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Calibration

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad calibrated the picture on my new TV. The picture is more realistic and I don't have the bright neon color hues anymore. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my surround sound on my television, fixed my stream service. He was professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected my soundbar and provided professional service and recommendations.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still issues after expensive service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neither system installed work properly. 3rd time we had the systems worked on

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    serviceman was on time and very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very professional and polite serviceman. He knew his job and explained all to me as he worked. Gave me verbal operating instructions before leaveing on to the next job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected tv and answered all my questions. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave Penney of the Geek Squad installed my soundbar which works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home theater setup really escapes me. It's worth it to me to pay someone, someone who knows what they're doing, to do the setup for me. They do it and do it right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job, were very friendly and helpful. Answered questions i had

    I would recommend this to a friend