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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 227 Showing 4,521-4,540 of 7,928 reviews
  • Rated 4 out of 5 stars

    Efficient service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and soundbar jyst as i asked. They were agreeable and quite polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honest work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honest sincere service. Could not resolve the issue, but recommended to replace one of the electronic equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were awesome. They recommended additional hardware to enhance the experience. They left me with a working knowledge of the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my equipment fast and where great to teach me how to operate my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was outstanding! 10 stars if they had them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bert installed everything quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bert at Geek Squad set everything up quickly and double checked to make sure everything was working properly before he left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs are terrific. They set up my soundbar and my DVD player quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very good. Knowledgeable, helpful and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did the job quickly and accurately.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad got my sound , DVD and VHS connected to my new TV. Good Job. I will call them again! Thelma Jansen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my sound system. Fast and friendly AND saved me money as I bought something I didn’t need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought there would be more sound coming out. It works good now that the Geek Squad came out and set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my distortion pn the Sound Bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We discussed the issue and made the right choice to replace the HDMI’s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan was prompt and knowledgeable. Highly recommend him and Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative was efficient and courteous. He also answered all questions providing great information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Would highly recommend using the Geek Squad to do your install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad soundbar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Geek Squad set up everything nicely and explained it well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "WOW" they installed it in a timely manner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 65" samsung and connected my DVR, DVD player and Bose sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technician!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was awesome & super helpful. He explained everything & offered other suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First class service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with the mounting, they also set up the sound bar , made sure to answer all my questions, and followed up to make sure I had as satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new home theater system in our new setup provided no problems for these guys. They had to make it work on an older wall embedded speaker system.

    I would recommend this to a friend