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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,620 of 7,928 reviews
  • Rated 5 out of 5 stars

    Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn’t have this extra cable but the geek squad guys provided it and had us up & running in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech communicated with starting three days prior to setup and kept me abreast of time of install and ensured I understood everything before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In addition to getting my TV installed, I decided in the moment that Geek Squad should install the sound bar I had also purchased. Service was very good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Squad rocked it, product not so much ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and cordial, It's the product and the room size I'm disappointed with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sam was a real pro.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam was polite and had all the answers. He kept me informed on what he was doing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A-ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great squad, fast , friendly and efficient, also knowledgeable and good listeners to meet my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech team serviced my audio setup were great. They were helpful and demonstrated how my system operates for my home theater. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are amazing they act like the unit is going in there home good work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad connected all my devices and explained everything to me. Great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and personable. Even cleaned up their mess and took away old stuff so I wouldn’t have to worry about it. Awesome customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was here and gone before we knew it. Very pleasant and easy to talk to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job, great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks installed all equipment and accessories with no problems. Very neat n respectful. Sounds and looks fantastic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service by very experienced technician !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by very experienced technician !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was professional and knowledgeable. The work performed was completed in a timely manner and everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable and professional service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad staff were courteous, professional and made sure that our TV and sound bar were working effectively before departing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were efficient, helpful, and courteous!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did great, really appreciate this service so I could work while it was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonas install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job arrived on time explaining the product to me and how it worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    audio connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    called in the geeks to reconnect my sonos sound system i could not figure this one out. made it look to easy lol

    I would recommend this to a friend