Customer Ratings & Reviews

The tech fixed my problem which was not complicated, but I could not fix it.

2 person , 45 minute install, including programming remotes Nicely done

Geek Squad Guys are an old and Trusted asset to the Best Buy purchasing experience

Great team kind patient and polite did not make any mess after installing devices

the agents were good at what they do they knew how to set up and adjust tv and sound bar

Jake is wonderful!!!! My dog Peanut loves him also. Haha Jake is very knowledgeable!!

Excellent customer service. Knows the products inside and out. Friendly and respectful.

Best Buy does the best job of installing tv"s. They are neat clean and know what they are doing,!

Agents got the sound bar connected and working. Then installed the surround sound connected (via wireless hub). They were in their work van (completing paperwork) in my driveway when I realized there was not any sound emitting from the back surround speakers. I went outside and brought this to their attn and they were attentive and came back in to troubleshoot. About an hour and a few phone calls later, they got it working. Note: I received all the equipment directly from the MFR about 1 week prior to the install and I discovered a gouge in the side panel of the subwoofer that was obvious due to transit. The Geek squad rep told me it would be replaced and this was 5 months ago. Overall, I'm not really satisfied with the sound quality of the soundbar, speakers, etc., but is better than what I had before.

The agents installed my equipment fast and where great to teach me how to operate my equipment.

Another excellent great job done by best buy, thank you.

They were professional and did a great job. After they were done they went over everything to make sure it worked and I knew how everything worked .

Geek Squad calibrated the picture on my new TV. The picture is more realistic and I don't have the bright neon color hues anymore. Great job.

The agents connected our soundbar to our TV and we thought it was broken.

The agents fixed my problem and actually knew what ot was from a brief conversation

The Geek Squad agent’s installed and set up the TV, receiver and DVD player as planned and everything is working perfectly.

Mounted and connected soundbar to TV and sub woofer. Working great.

Geek squad hooked up home theatre that worked great with one exception, sub woofer was plugged into wrong outlet. Geeks had to return and all is well now.

The techs were awesome. They recommended additional hardware to enhance the experience. They left me with a working knowledge of the system.

The service tech was professional and very helpful while installing my TV and sound bar.