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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 235 Showing 4,681-4,700 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with the Geek Squad setup of my tv and sound bar. The team advisor was most pleasant, knowlegable and helpful. The price was well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always do an amazing job! Thank you so much!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FANTASTIC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Tech that came out Nick Saxton was fantastic. He got my home theater running better than ever in no time at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just the way I wanted it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional job. I was very pleased with the quality of the work performed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was done perfectly. They placed the sound bar so it looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent job installing my sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable. Was impressed at how quickly they could put everything together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to waste my time with trying to get my new receiver and surround sound set up along with a new remote. The Geek Squad got the job done fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to get everything hooked up and working before leaving without any issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They are really professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys showed up and had the TV set up and running in no time. They also helped us set up some apps and showed us how to use the system. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install was fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. They were very friendly and knew how to get the job done with no mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nico installed everything so fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nico, set up my Samsung TV and Soundbar and wireless rear speakers. He's amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my sound system to my receiver, blu-ray player and speakers. They were very professional and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, professional and efficient. Outstanding customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far So Good...The sound bar has been Great in the short time we have had it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and explained how the sound bar worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad is the best, great service, great knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service by all your team!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for the time that your GS took and detail in order to make me feel like a VIP and part of the Best Buy Family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During our TV installation, our installer set up our existing audio system. What a relief to know it was setup correctly and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set-up crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this install. The Geek squad was very helpful. Explained everything and didn't leave until all of our questions were answered.

    I would recommend this to a friend