Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Geek squad installed my sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price for the service provided was way too expensive!
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 5 out of 5 stars
Soundbar Connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was on time and was very thorough. He answered all my questions.
I would recommend this to a friendRated 5 out of 5 stars
Outstanding customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service. Knows the products inside and out. Friendly and respectful.
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Installation with geek squad was fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad was here to install a new tv & I asked if the could mount the tv from living room in bedroom. No problem & very fast
I would recommend this to a friendRated 5 out of 5 stars
Did an excellent job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The squad members set up our audio and they did an excellent job and made sure that we loved and understood our set up
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Soundbar installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our soundbar was a few years old so a new cable had to be purchased in order for it to work.
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were awesome..they explained everything snd very detailed!
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad did a good job putting system in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad set up system and reviewed the features of the system. Very through job they were quick and efficient.
This review is from Basic Audio Setup
I would recommend this to a friend- Cons mentioned:Soundbar
Rated 1 out of 5 stars
3rd party venoder installed my TV and soundbar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As stated a 3rd party vendor installed my TV and soundbar equipment. They sent 1 guy to do at least a 2 man job. This was to install a 75" TV and soundbar. He left numerous scratches & gouges on our mantel and left the same on our bedroom dresser. The soundbar has had to be replaced since it did not work properly. We have filed a claim to either be compensated for the damage or have the wood repaired. We would prefer the wood repaired for eventual resale purposes. I would probably recommend the Geek Squad only for any installation and repair, not a 3rd party vendor. They did send a Geek Squad person to replace the soundbar and set up the TV's, which the other guy didnt do either. Seemed to be in a big hurry. My review might change once resolution is met on the damages, obviously to our satisfaction. The person that came to review the damage even stated that it is their policy to sned 2 people for any TV installation over 55". Obviously they didnt follow policy.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
Recommend geek squad for technical help always all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All questions answered and geek squad couldn’t have been better.
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Great job Geek Dquad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a wonderful job on putting up the soundbar to match out Don't A90J.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my disc changer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed my disc changer with no problem. It is working fine.
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
GEEK SQUAD INSTALLED MY TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WHAT A GREAT GROUP OF PEOPLE WITHIN A FABULOUS COMPANY. ON TIME, VERY PROFESSIONAL, EASY TO TALK TO, VERY HELPFUL.
I would recommend this to a friendRated 5 out of 5 stars
Ontime & Professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad did an excellent job delivering, installing, and setting up my new TV, sound system, and TV mount. Everything looks and works great!!
I would recommend this to a friendRated 5 out of 5 stars
good service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad guy very helpful with set up and suggestions
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Good support team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Team was on time and very efficient in the set up. Answered questions and addressed specfic set up request for TV. Very personable Geek squad support.
I would recommend this to a friendRated 5 out of 5 stars
Sony Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fellows did an excellent job. Came in and went right to the task. Explained all functions until they were sure I was satisfied.
I would recommend this to a friendRated 5 out of 5 stars
Never had a "basic" setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My installation was far from basic but that was what the representative originally scheduled. After several visits everything was working.
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Set up sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad giys took care of my sound bar quickly and professionally!
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Connected devices best he could
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician connected my devices the best he could. I am an older person and don’t understand the new technology.
This review is from Soundbar Setup
I would recommend this to a friend