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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 7,928 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find that the Geek Squad is great. Very knowledgeable and great service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lip sync errors not fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer could not cure lip sync errors even though house has 500mbps signal.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad, was on time, very courteous and flowed Covid guidlines while they we're here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team installed our new Samsung 75" TV and new multi-use Samsung DVD player. They did a terrific job and the result was very pleasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech fixed my problem which was not complicated, but I could not fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having to reschedule numerous times. When he could do the work he was really efficient in going about his task.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad were extremely good and efficient techs Knowledgeable professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation service of speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again their agent is about the best that they have always on time meet tidy and courteous and does the absolute very best work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected sound bar and restored tv sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caring informed help that was greatly appreciated !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by Geek Squad. They took the time to ensure the perfect audio setup given my furniture and room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in every way---plus the tech took time to explain and show me how to use the remote to get the most out of my new TV set-up. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hector was very professional & took his time explaining to us. Would recommend him very highly. We were his challenge for the day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rocky and Ed hooked up two sound bars and sub woofers and did it very carefully and neatly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our Sony soundboard to our television and instructed us on how to control the subwoofer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs got the TV and components hooked up and explained the operating of each and were professional in doing so.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sdsnewsoundbarbuyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were good at what they do they knew how to set up and adjust tv and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were nice and polite and had tv up in no time. Took time to show me how to work the remote thanks again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cost of service contract worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my issue.. Quick and knew what to do! Very polite and cared that I was satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installer was great. Very timely and complete

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    agents installed tv to wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected and installed tv to wall did great. It's still on the wall.

    I would recommend this to a friend