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Customer reviews

Rating 4.5 out of 5 stars with 7896 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 7,896 reviews
  • Rated 5 out of 5 stars

    The technician was very professional knew just wha

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very professional knew just what he was doing it seemed like to me I will use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience. Great tutorial!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with the installation and training provided by your representative. He was very thorough.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My install was more basic than what I paid for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When discussing with the instore employee about mounting TV options, I mentioned I have an home audio system as well. He threw in that I needed to have the package that included hooking up that system. Since it was an existing system and the only wire (along with the HDMI and power cord) run through the wall pertaining to the speakers was the optical cable, I feel this service wasn't in fact necessary.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge and professionalism

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived at the scheduled time and very knowledgeable on the type of equipment that needed to be installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job hooking up everything! Michael from the DeKalb store was able to find the Yamaha code that even Comcast could not provide!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt & perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very diligent in making sure all aspects of the system were connected properly & placement of tv was to our liking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great- very friendly and knowledgeable about the service he was providing. I really like using Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up two TV's to audio surround sound with older components was great. Very courteous, took a couple of trips but all is working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the LG 4K player to go along with my LV TV. In the end these two fit together and work together really well and would recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was awesome! Knowledgeable, friendly, and patient!! Got our new smart TVs to work!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    B Buy and the Geek’s!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were here early and they did beyond what I expected of them they were great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did the job but the product is crap. Does not help clarity Had to buy ZEVOX

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed a sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time and courteous service. install was done quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad installed and connected my soundbar in less then 5 min. then showed me how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was important because I did not know how to connect a sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar worked great. My dad like the old dvr remote to control everything, so that’s what he uses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly people, quick and easy service and explained things to me if I ever needed to move something. Would absolutely use this again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend everybody to get them to install new tvs and speakers. Very knowledgable and thorough workers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad took care of my mount and my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv, safely and were quick and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio and coaxial cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who did the work were prompt and they did the job quickly. They did a good job and were professional and helpful.

    I would recommend this to a friend
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