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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad is for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always use Geek Squad for all my installments. The service people always stay to make sure we understand all new components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation. Dry knowledgeable and explained what they were doing as they did it. Would let them do any job in my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was awesome! Knowledgeable, friendly, and patient!! Got our new smart TVs to work!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad fix my sound bar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was thorough and very professional as well as super friendly and credible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great assistance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were vert knowledgeable about how to connect my new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My Basic Audio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my basic audio on new tv I purchase and did a great job and explained everything, sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this service if you need the professional se up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feed back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were responsive courteous and troubleshooted well and made sure all was right before departing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very difficult to schedule but the person was very

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult and time consuming to schedule an appointment but the technician was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT SERVICE AND EXPERTISE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GENTLEMAN ARRIVED ON TIME, WAS KNOWLEDGABLE OF WHAT NEEDED TO BE DONE. EDUCATED US OF OTHER FEATURES AND HOW TO USE TV FULLY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clearly explained the issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no test of the CD or VSR players in the initial install and Chase tested and explained about both.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did great job installing all our equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was able to trouble shoot and connect my Bose 700 surround system in timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These two people knew what they were doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with the two people that installed my new aTV. They came prepared . They are professionals!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came to my home knew what he was doing and had my system working properly. In know time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did the job but the product is crap. Does not help clarity Had to buy ZEVOX

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Very happy and would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install my tv to all my devises and showed me how to use each device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    KNOWLEDGEABLE BUT NEEDS COVID-19 SAFETY BETTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TECH SEEMED KNOWLEDGEABLE ABOUT WHAT HE WAS DOING BUT COULD HAVE FOLLOWED BEST BUY'S COVID-19 SAFETY GUIDELINES BETTER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2nd Tech was excellent and took their time to help in every way

    I would recommend this to a friend