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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 7,928 reviews
  • Rated 5 out of 5 stars

    Quick professional setup.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a sound bar added to my TV. Setup was quick and provided feedback on how to best utilize the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad at its best they connected everything perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not quite what we had expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well but we should have spent more money and bought a better one. Had to spend another $157 for an amplifier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV, amp, remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Intelligent, professional, polite, timely ... all the characteristics of a great team !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    everything went better than expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home theater was rewired, and the sound system now works. The new receiver is working and we love the universal remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Quick Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Add-On Sounder Connect works perfectly with our new TV,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife is happy, and so am i

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men that came out did a perfect job. They made sure I was happy with everything before they left. And they hid all the wires

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an amazing job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my sound system in record time and explained its use so that I could easily understand. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with installation. Techs very knowledgeable. Arrived on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad setup everything and I could not be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time , made good recommendations on swivel mount

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Cables

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick from the Geek Squad organized and connected wires to my speakers. I have done several reviews on Rick and I think he deserves a Kudo.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The agents were very cordial & professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very cordial & successful in mounting my tv & soundbar!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The setup went well. The sound is much better!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup person was very knowledgeable. He instructed us on how to use the controls to get the sound bar to work perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were friendly courteous and competent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kick squad has install several items for me. There are always extremely professional and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great Best Buy setup. fast friendly. they do a superb job setting up the sounder

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv and home theater quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are great. Installed my 86 inch lg tv on my wall and hooked up my home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 technicians who came to set us up were excellent and made sure we knew how everything worked. I will use them every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frankie from Geek Squad in Oxford Valley Pa store!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frankie was super helping us out. Problem was lack of directions from LG

    I would recommend this to a friend