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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 256 Showing 5,101-5,120 of 7,928 reviews
  • Rated 5 out of 5 stars

    Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went very well and everything has worked great since that time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trust the Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service, I always know geek squad will take care of me when needed. Peace of mind

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Go To The Store. Talk to Intelligent Life.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled 2 visits via Best Buy chat, I needed a 4K connected to a 4k receiver with surround sound. I gave chat the devices and explained numerous times what I need. First GEEK came in with a later and said "it's not me you need, I repair". I applaud him for his honesty. He said there was no detail on his ticket. The 2nd chat was a reshedule. A contractor for Best Buy arrived. Saifd "it's not me. I'll have to charge you a lot more". His ticket had zero information. My Best Buy charge was $49.00 because I have Best Buys annual Geek Squad serive. The contractors charge was $579. for a partial fix. I will never use Best Buy again for technology. They are great with appliances.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Everything went well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representatives were very knowledgeable, answered all my questions. I would not hesitate to utilize their expertise again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek. Squad identified my problem-the cable box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marco is very knowledgeable. Excellent work. His customer service skills are outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The service front the technician was the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best very professional and he did a great job. I will recommend the Geek Squad for any job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am very happy with soundbar that I purchased thru Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He had the patience of a saint!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could get him everytime!! He was so patient, took his time to get done what we needed to accomplish!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the pleasure of meeting the Geek Squad numerous times and they always exceed my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I had Geek Squad install my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was not mounted but they did connect safety straps to the furniture on which TV sits

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used lg soundbar from previous purchase also subwoofer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad is outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK Squad (Dylan) installed my system; and the level of professionalism is beyond compare. Thank you for the excellent install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians connected the soundbar to my new LG TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio hook up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came in mounted my new 75 in t v and audio and explained on how to operate before leaving. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get tv and sound at hooked up and working great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents swapped out my tv and got the sound bar connected and programmed to the remote to control both together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy staff was able to come in and set up our audio so we could use only one remote. Excellent customer service. Thank you!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Competent, but could not correct programming codes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When programming the direct TV remote and programming code was the same for TV and soundbar failed to notify Best Buy for possible corrective action.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a breeze. Will use Geek sqd. Again. Very professional and pleasant. Great attitude and they love working for Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad fixed my old computer when it got a virus. So helpful every time I have a question or problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    setup was as quoted and expected - usual customer service from Geek Squad - everything works - a little rushed at the end

    I would recommend this to a friend