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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7897 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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    Rating 4.1 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 7,897 reviews
  • Rated 5 out of 5 stars

    Very satisfied!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek guy figured out a Sonos issue quickly when everyone else was stumped. Michael should get a raise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 technicians who came to set us up were excellent and made sure we knew how everything worked. I will use them every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek was terrific. He attached the sound bar, programmed every remote. Explained everything inplain terms. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech people did a fine job and solved a continuing problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar connected!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech knew his business. Fixed problems in less and five minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with the technician who came and setup my TV. Very knowledgeable and clearly showed how to use the TV and set up of all accessories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony remote works perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amber and her assistant did an outstanding job. Everything works perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician from Geek Squad did a fabulous job setting up my surround system...especially going thru the remote functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wii

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to get my wii and vcr working to our satisfaction... very personable and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed and set up my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job. They were quick and efficient and did exactly what I wanted them to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who installed my soundbar did a great job. No problems with them, very professional.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The set up is a bit tricky with audio...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not completely sure why, but the audio setup on this is tricky. Every time I turn on the system, I have to figure out how to get the sound on, voices in particular. It can be a bit frustrating since any and everyone who watches the TV in the home theater always has to call me in to configure the sound for Netflix, fire-stick etc... I'm not sure if it could have been different, but I wish it would have been different.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew exactly how to set up the record player and hook up the speakers. Then demonstrated how it worked and answered all questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound bar connection issues..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sound bar does not connect to the voice control button on the remote. The technician had trouble as I remember and once they left the sound on the sound bar became disconnected and will not hook back up. Once in a while it will but once systems are turned off at night the sound bar is no longer connected through the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery went well, nice price, thank you for your product & service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio hook up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came in mounted my new 75 in t v and audio and explained on how to operate before leaving. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Broken speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The came and tried to ficpx my speaker but couldn’t. Suggested I return it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Gave us Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar is amazing but not as amazing as the Geek Squad who installed it. Professional, knowledgable and awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get tv and sound at hooked up and working great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents swapped out my tv and got the sound bar connected and programmed to the remote to control both together

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need more info on our tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our newest TV is sopposedly the top of the tline Samsung 55 inch TV. But our old tv has much better viewing and clarity.

    I would recommend this to a friend
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