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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 7,928 reviews
  • Rated 5 out of 5 stars

    Sound Bar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound bar install was extremely fast and easy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and very knowledgeable on produ ct and set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guy installed our new sound bar quickly but discussed the operation of it completely .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior Geek Squad Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech did a great job connecting up our new Denon AVR-S940H receiver with a Sony 65” 4K HD LCD TV. Thanks!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt and got the sound bar set up quickly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not handle purchase of universal remote well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a universal remote. Agent did not inform me that it would affect my other tv in next room, because they were both Samsung. Prior to purchase I told agent I was thinking about changing cable companies, but he did not tell me it would be another $100 to reprogram the remote until after installed. Agent said to call his cell if I had questions. I called the next day, left a message, and he did not return my call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very detailed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician was very detailed and explained my setup and how to operate everything on the universal remote. Thank you so very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music where I want it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man did everything well. My system is perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of work setting up a 7 speaker zone 1 setup as well as 2 speakers in zone 2. Running MCACC Pro takes knowledge, and these techs knew their stuff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek showed up on time, was very knowledgeable about my audio equipment. Had me set up and listening to the tunes and my TV in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very efficient in their installation of the wiring of the sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very friendly and made sure they wore their masks at all times. They did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did It ALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Services have been nothing but professional in all of the services they have done for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would not go without this service.....Ever!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for the service you provide. I have several devices and you keep them working at top performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad connected TV and sound bar. Also nice of them to connect DVD and PS4 again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tried this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this service. However I own two properties, one in MO and one in FL should apply to both

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could have gone smoother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a month after purchasing it is installed correctly. Days were mixed up and call center (hub) is horrible. Price was ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product, great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar connect was easy to install and the price as good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped set up my Blind Uncles Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad made it possible for me to send my blind uncle an Alexa which is making his life easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thorough and professional. Did not waste anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time ... every time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it takes forever to get an appointment - the people who come are excellent and very helpful

    I would recommend this to a friend