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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 261 Showing 5,201-5,220 of 7,928 reviews
  • Rated 5 out of 5 stars

    Smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad cane in and set up my new tv in no time and explained everything fully. I couldn’t have done it without him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worthwile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting this setup without trouble was worth the extra cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, all questions answered, everything set up and working perfect! Thanks

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    My sound bar is connected but Nothing else works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not satisfied..my sound bar is connected but nothing else works ..my cable remote no longer controls my tv I can’t access my fire stick DVD player not functioning..I need a return visit with more in depth explanation and to be shown how everything works.. not to have a 5min installation then out the door..what did I pay 272$ for...

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Very Satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua and Chris (installers) were very polite, answered all questions. Installed with my tv. Very happy. THANK YOU guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All done very well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad very professional and very diligent in accomplishing what their purpose was for being here in a timely manner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed a sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time and courteous service. install was done quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my sound bar and it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Geek Squad was great as they always are when they they to do a set up at my home. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very helpful and friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent job setting up my sound bar, DVD player and universal remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellow was on time, called ahead, and was very kind. Her hooked up everything to our new onkyo and everything works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on time, professional and knowledgeable about the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I couldn't have done it without the Geeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, neat, and informative: these guys did a great job installing our new TV, sound bar, and wall hanging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a good job installing my Tv and getting everything setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Service Call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Task was to connect a Bose unit to improve the sound of the Televidion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up my surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and good quality work. Arrived on time and we’re very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The 2 installers were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were knowledgeable. But we need to change the service so we can get a working modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Didn't Know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea of how to put the different audio components together. The Geek Squad guy came in took care of the whole thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted up the sound to perfection!!!! Will only buy from Best Buy & have Geek Squad install it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents were very professional, proactive, also

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional, proactive, also very friendly

    I would recommend this to a friend