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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 264 Showing 5,261-5,280 of 7,928 reviews
  • Rated 5 out of 5 stars

    Everything went smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked everything up and asked if I had any questions making sure I knew how to operate the sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent the mount my TV it's perfect and also it's really quick I love it thank you very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gee Squad arrived in a timely manner and installed my soundbar quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was on time and informative. Took him 5-10 min.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quick and neat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a super job connecting the sound bar with the TV and setting up the audio controls!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time, professional, clean. Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had new surround sound speakers installed and wired in the ceiling. Geek Squad did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad worked fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad worked fast at installing everything and were very friendly. Will call them again for assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and connected my sound bar to the TV without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony remote works perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amber and her assistant did an outstanding job. Everything works perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Broken speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The came and tried to ficpx my speaker but couldn’t. Suggested I return it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people to use and get your equipment installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Install Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew did an excellent job of installing my new Sony TV and sound bar - very neat. Explained everything clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service person at the Geek desk helped me.Person

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Person delivered and set up up my 65 inch television and instructed me on how operate the remote control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad were absolutely fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An outsanding television The whole experience great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were very knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job!!!! They are the only ones that I want working on my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very knowledgeable of the products and did a wonderful job of teaching us how to use the system

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound bar connection issues..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sound bar does not connect to the voice control button on the remote. The technician had trouble as I remember and once they left the sound on the sound bar became disconnected and will not hook back up. Once in a while it will but once systems are turned off at night the sound bar is no longer connected through the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a good job of mounting this bar in a difficult position that has worked well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SERVICE Overall rating* Excellent very FRIENDLY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad guys mad our system work like it was designed and gave great instructions verbal and written how to use in the future

    I would recommend this to a friend