Customer Ratings & Reviews

We've had Geek Squad set up / install a few pieces of equipment over the years. They are always professional, fast and pleasant to work with. We appreciate the time they spend ensuring everything works and we understand how to get the most of our purchases. This install was no different! Great Customer service is hard to find these days - Geek Squad is Rocking It!!

Great to have knowledgeable person do it. Took them less time and no frustrations on our part.

John with Geek Squad from the Carmel, IN Best Buy store was professional, knew his business, explained how to operate our new Sony Smart TV, connected the new Sony sound bar to the TV, set up all the apps for us, programmed the new Sony TV remote to work with DirectTV, AND overall did a stellar job! He is really really good!

Sound bar is very good. It has helped improve the sound volume of our Samsung tv. It is a must have with the new tv's. Geek Squad setup our soundbar and tv. They did excellent job taking time of how to operate everything.

Angel the technician was amazing. She took the time to set up all of the equipment, tv, sound bar, dvd/cd player, etc. very patient as she programmed everything and instructed me in the use of the equipment.

My wife and i have been very happy with our soundbars! We watched Lord of the Rings for the first time since getting them, and the improved sound quality made it even better!!!

Geek team were very knowledgeable and provided great customer services. Note that these members are part of Best Buy direct employees and not 3rd party contractors. Wish I could say the same about them.

I bought a Visio sound with a wireless sub woofer and it has been an incredible pleasure to listen to movies and my programs without having to fight the TV volume button when commercials come on blaring tinny noise. Thanks Geek Squad for getting my Best Buy purchase flawlessly up and running.

Geek Squad; Michael H. & Dillon set up the Samsung Sound Bar & woofer with the Samsung 65” Tv. Paired everything up and it sounds great.

The geek squad associate named John was very helpful in setting up our system and showing us the app to operate and adjust the sound. He helped us decide on what we needed for surround sound.

This was an add-on service to the home installation to connect, program, and properly set up a sound bar… that had previously been quite troublesome. Good sound… happy customer.

He connected everything well Did a wonderful job very knowledgeable

Love the ARC soundbar. I have it coupled with a Gen 2 Subwoofer. Sound is awesome. Geek Squad installed and set it up from the Sonos app.

The Geek Squad guys were great,hooked everything up, explained how it all works. Thank you! Geek Squad

Kennan did a great job setting up my sound bar and put on shoe protectors upon entering my home which was greatly appreciated. After he left I called him about a question with the sound bar, he answered the phone right away and walked me through the issue. He was great!

I've been a fan of JBL speakers since I started appreciating music with quality stereo speakers in the 70's. The JBL 5.1 Soundbar did not disappoint. The Men from Geek Squad connected the Soundbar using the same bracket that was used for the TV. Everything looks "Great"!

The agent came in and was able to set up my surroundsound and get it working through the remote as I ask on an efficient and timely manner

they came in and set up the sound bar, and fixed it so the remote could be used for the tv,sound bar, and dvd player they did a great job and did not leave until i was comfortable using the item. they are on the pricy side charging me to set up the sound bar , but then selling me a universal remote at the house and charging me more to set up the remote using a computer like i could have done that ( nope i could not have ) but it all works

Did a good job of connecting the soundbar to the new television and remote so only have to use one remote. However, in the future will request not to have the soundbar connected to the tv remote. Just my personal preference to have several remotes.

The installer was excellent however the product does not work and I am NOT happy with the result of the Geek Squad person that came out to resolve the sound bar issue. His resolve was for ME to pack it up and take back to Best Buy I purchased the service program, both my husband and I are 81 years old and handicapped, It will be very difficult for me to get the products into a box and return.....why did I pay for this...His answer was that this was the Best Buy Pollicy