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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 275 Showing 5,481-5,500 of 7,928 reviews
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very knowledgeable and helpful in setting everything up just the way I wanted it! THanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    To the squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was awesome….. thank you Jennifer for making it so easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted it on my TV stand and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad responded superbly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent had problems installing system second agent resolved problems everything is now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good sound bar service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tim got my soundbar working after Xfinity changed the modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was delivered and connected with soundbar, remote and adjusted to operate

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Prompt installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very professional and knowledgeable. Prompt courteous service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv sound bar and printer that I was having difficulty with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    called first as expected and both technicians very knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John is knowledgeable and can take care of any technical need. You won’t be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeks are going to hook up my Ring home system .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BEST !! .lots of help .they took time to go over thing ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    all items connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Square knows what they are doing - Strongly recommend their services - all of my products work well with each other

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation and explanation. These guys were excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was knowledgeable and fixed our soundbar and components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The small crew did an excellent job of installing, explaining, and helping. Could not be more pleased by their efforts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went perfectly this last time on the SONOS set up and Alex has it working perfectly now. :-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was definitely worth having geek squad com and install everything for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad=Great Service!!!⭐️⭐️⭐️⭐️⭐️

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t have done it without the GEEK SQUAD!!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The sound bar was installed professionally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs installed my sound bar and hooked everything up, and throughly explained the operation after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You're the awesome technician he did a very good job I don't have 50 characters

    I would recommend this to a friend