Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Agents were very receptive to my concerns on the set-up. They did a Great job.
I would recommend this to a friendRated 5 out of 5 stars
Very professional and willing to explain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent set my subwoofer with the tv was clean, quick, knowledgeable and explained everything.
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Geek squad sound bar installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very courteous, knowledgeable and efficient Went way above my expectations
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Great service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They had the TV and sound bar set up and working in no time. Both TV and sound bar are working great.
I would recommend this to a friendRated 5 out of 5 stars
Excellent service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service person was very knowledgeable and efficient in his work. I highly recommend him and the service.
I would recommend this to a friendRated 5 out of 5 stars
TV and headphone recalibration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mike is excellent! He explains everything on a level we can understand .
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents very knowledgeable and professional.!!!!!!!!!
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Geek squad did a great job setting up my sound nar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents connected my Bose sound bar when they set up my new TV. Did a great job!
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted my sound bar with no issues and it works fine. Love the convenience.
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad hooked up the sound bar in about 5 min.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never a downside when I contact the GEEK Squad. Spot on.
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Terrific service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know how I could have done this without your very efficient at home help. Delighted with results.
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy was very helpful and friendly when coming in to put up the sound bar
This review is from Soundbar Setup
I would recommend this to a friendRated 4 out of 5 stars
Arrived on time and were very professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys arrived on time, came in and did the set up and were out the door in less than an hour. They did a good job.
I would recommend this to a friendRated 5 out of 5 stars
Smart Move
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The add-on set-up was really helpful. It can be difficult setting up an external sound system for a lay person.
I would recommend this to a friendRated 5 out of 5 stars
In home installations.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything seems to be working great. The men were very helpful.
I would recommend this to a friendRated 5 out of 5 stars
Exceptional service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional service and friendly staff. Highly recommended
I would recommend this to a friendRated 2 out of 5 stars
They were nice, but failed at their task.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came out to install Samsung Hw Q-90 R soundbar with rear speaker kit. Both young men were curtious and respectful, however my soundbar installation was only succesfully installed in a sense that it was hooked up albiet not the way I would of preffered with the hdmi connections. With the way they connected it I had to use the soundbar controller to change sources as they put the componet connections into the soundbar hdmi ports and not the tv directly. It led to another step to change sources is all, so I actually undid what they did and set up the way i wanted it. This was all because they couldn't get the soundbar to connect to the tv usung the earc port on my lg c9 oled tv. On top of that the rear speakers can barley be heard at all even after a firmware update and setting adjustment. In conclusion this whole experience has been frustrating and dissapoiting. The guys tried but came up short in their task. I'm to return the soundbar and try to get my money back for the installation as well. Dissapointed!
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Excellent work with knowledgeable installers!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys got everything working and took time to explain everything to us clearly.
I would recommend this to a friendRated 5 out of 5 stars
Sony 7.1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get the service if you get that soundbar because it is too heavy to install
This review is from Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Switched out tv quickly and got me back running
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did great and quick job! Very helpful! Got tv hung and switched out and soundbar working too.
I would recommend this to a friend