Last Chance 48-Hour Flash SaleEnds Dec. 24. Limited quantities.Shop now

Skip to content
Gift Ideas
45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 10 pm
Find Another Store
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7897 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 287 Showing 5,721-5,740 of 7,897 reviews
  • Rated 5 out of 5 stars

    Great quick sound bar installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two geek squad members were great and polite. Clean looking installation in a flash

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks set up the soundbar and subwoofer and showed us how everything works, very knowledgeable and well mannered!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed correctly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was perfect! I would recommend Geek squad to everyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not technologically minded. Not at all! So what a relief to have these experts set this up for me. Thankyou Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents had it going in no time. I am very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our tv and hooked all the components up. They did a fabulous job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good help

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents will deliver and hang and set up my TV. I don't want to be responsible for this.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    They were nice, but failed at their task.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came out to install Samsung Hw Q-90 R soundbar with rear speaker kit. Both young men were curtious and respectful, however my soundbar installation was only succesfully installed in a sense that it was hooked up albiet not the way I would of preffered with the hdmi connections. With the way they connected it I had to use the soundbar controller to change sources as they put the componet connections into the soundbar hdmi ports and not the tv directly. It led to another step to change sources is all, so I actually undid what they did and set up the way i wanted it. This was all because they couldn't get the soundbar to connect to the tv usung the earc port on my lg c9 oled tv. On top of that the rear speakers can barley be heard at all even after a firmware update and setting adjustment. In conclusion this whole experience has been frustrating and dissapoiting. The guys tried but came up short in their task. I'm to return the soundbar and try to get my money back for the installation as well. Dissapointed!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    geek squad connected my soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad connected my soundbar to my tv. everything works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sissy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hooked it up right on schedule, reviewed how everything worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my new receiver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and installed our new receiver and made sure our system worked properly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pro type service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad mounted every item. fast reliable service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Geek Squad Serive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service provided by Marco. He was able to quickly resolve the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team is fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick , neat, and made sure I could operate my equipment on my own

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new home setup

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents setup my new home with 2 new TV's and added a new receiver to my existing surround system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad set up some of my Sonos system. They did a great job and spent time educating me on the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent knew his business

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived as scheduled and got right to work. Great attitude and walked us through the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and awesome for multiple computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of sound system

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent setup. He did it quick and reviewed the sound system. He was very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer clean up remove any threats etc

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they resolved the problem for the time being a few days ago

    I would recommend this to a friend
Sponsored