Customer Ratings & Reviews

The Geek squad agents set up the sound bar and connected it to the TV.

I am a totaltech member and use the free install service. The geek squad is very professional. They help mount the TV and setup the soundbar for me. They even helped to install all the latest software updates as well as setup the soundbar to my wifi. The team showed me the controls and get familiar with the system. The only reason I give it a 4 star is because I bought the Sony A80K along with song A5000 soundbar. There is a center sync cable in the box (center sync only applies if you have a Sony TV + Sony soundbar setup) it seems the technicians did not know what this cable is for at the time of install. I had to look it up and figured this out and plug it into the tv and soundbar. The plugging in is simple enough however the fact they didn’t know what that cable is for is a bit surprising as I think this is a common setup for Sony.

My tv was setup and connected to my new sound bar and it works and looks great. Many of my friends have given great compliments for not only picture quality but the sound this sound bar(samsung 800b) is just awesome.

The techs installed my soundbar to an existing tv and did a great job. They took extra time to make sure the wires were hidden and updated the app. Also, spent time 'training' us on how to use the app to sync our other soundbar to this new one.

These speakers have a much clearer sound than most we've looked at. They have a higher price tag - yes, however, they are a better product. Especially good for viewers with hearing issues.

Its Great !! I'm Definitely Enjoying it Now. Just please Remember that because I wasn't satisfied with the Samsung and it wasn't installed correctly, I upgraded to JBL, sent back the Samsung, please adjust the pricing, know what I mean?! Thank you

The guy’s that I had were so very professional, but yet so friendly, and down to earth! They explained everything to me in full detail. I would tell anyone who’s unsure that it’s worth every penny to have it professionally done! Excellent job!! ⭐️⭐️⭐️⭐️⭐️

Our Geek Squad rep recommended we purchase the Sonos sound bar and two wireless speakers for our small LR and it is great! He installed and helped get everything set up. The sound is great!

They reconnected the sound bar that had fallen. It took about 20 minutes but 2 of them to lift the TV and get behind it. The prior agent on the phone was very helpful.

The Geek Squad service guy arrived at the specified time. He was friendly, efficient, listened to the problems I was having with my technology, and proceeded to work his “magic.” He explained what he was doing so I could understand it, and fixed the problem/issue. I would recommend Geek Squad wholeheartedly!

Zeb and his teammate were very professional and did excellent work. They put together my new tv stand with new television, 4k player, receiver and surround sound in amazing amount of time. Gave me a tutorial on how to operate. This geek squad is the best!

The agent did a fantastic job setting up my equipment and explained everything about the system and how to operate it properly! Thank you very much!

The Geek Squad employees are the Best. He explained everything to the letter. My equipment works perfectly and has superb sound.

The installer was excellent however the product does not work and I am NOT happy with the result of the Geek Squad person that came out to resolve the sound bar issue. His resolve was for ME to pack it up and take back to Best Buy I purchased the service program, both my husband and I are 81 years old and handicapped, It will be very difficult for me to get the products into a box and return.....why did I pay for this...His answer was that this was the Best Buy Pollicy

The Geek Squad guys were great,hooked everything up, explained how it all works. Thank you! Geek Squad

First of all, ton of thanks to Nic and his team for completing the installation work and figuring out the solutions on the go for every problem they faced in spite of various challenges they faced from the moment they took a look at the project! Honestly speaking, I started feeling very nervous initially as Nic and team started discovering lot many unknowns as they started their work. But, Nic and his team started to resolve/pass through every single challenge as the time passed by and I started feeling tremendous amount of confidence and assurance that this project will be a great success at the end! Nic was quite instrumental in figuring out the solutions for the wiring issues (which was the biggest challenge out of all) and his team was also super experienced to support Nic and provided their suggestions wherever needed . This was an amazing display of a great team work and on top of everything, ‘superior quality work’! Nic’s technical expertise was exceptional and he made sure that I am getting everything as per my expectation or thoughts. Nic is truly an amazing tech person Geek Squad has and this is a topmost experience in terms of an excellent technical service and customer satisfaction I can say!

The ARC soundbar was set up and tuned to our room perfectly. It was necessary to remount our TV. All went very well. We are pleased with the work and especially the expert advice we received.

Garrett came out to check the sound bar to see if he could make the sound match the lips better. Unfortunatley he was not able to. The sound bar was for music. He was very polite and helpful. Great and professional service.

These guys are awesome... if you don't have a teenager around to do the install for you - which wedo not. They were wonderful and responsive when we had a problem just after they left. They walked us through to the resolution...

The technicians installed my tv and connected it to all compatible devices. They did a great job and were very professional. No mess and everything worked great when they left. I'd highly recommend this service.