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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 299 Showing 5,961-5,980 of 7,928 reviews
  • Rated 5 out of 5 stars

    Go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service! I would use them again. Effortless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris installed the tv and orbi . He knew what he was doing and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the service I received getting everything set up and ready to use would do it again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job on both our t v s did and answered all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took no time, perfect result.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After endless technical fumbling, I called in the Squad. Polite, knowledgeable and finished in minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Contractor was excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad contractor that came to setup my Sony Sound Bar was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again another great job. They were in and out with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved all my hook ups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad was fabulous and great at doing my hookups!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was installed and is working fine but the TV AND sound bar were bought in the same transaction on same day but believe each were delivered on different days and was charged for set up twice! I am a Geek Squad Tech support member $299.00 each year for many years. Two Technicians came and weren’t very helpful.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my sound bar and audio system to speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very thorough and helpful answering all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my TV and Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent adjusted the TV & Remote and got everything working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar assembly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech were great. Explained the product to us and answered all of our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were in and out in less than 30 minutes, very friendly and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job and where very fast and explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They mounted TV up...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was in and out with a hour great job...hook up sound systemandTV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes they mounted four tv’s in my home safe and secure outstanding work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tech. He knew his stuff, was quick to find the problem (needed to be rewired’.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Squad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad came in and connected a full surround sound system quickly and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my TV and connected all my speakers and accessories flawlessly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad come in to set up my new audio system. Friendly, efficient and worth the extra money.

    I would recommend this to a friend