Customer Ratings & Reviews

Derek was prompt, professional and helpful as he installed our sound bar. He even shared his phone number and told us to call if we had any additional questions. Geek Squad has been very helpful when we have needed their assistance. Thank you.

The installer was excellent however the product does not work and I am NOT happy with the result of the Geek Squad person that came out to resolve the sound bar issue. His resolve was for ME to pack it up and take back to Best Buy I purchased the service program, both my husband and I are 81 years old and handicapped, It will be very difficult for me to get the products into a box and return.....why did I pay for this...His answer was that this was the Best Buy Pollicy

Two men arrived with my 85" Samsung TV. They unpacked it and carried it in side of my house like professionals that did it a 100 before. Installed it on the wall at my required height. Wow! What a great job.

Great representative and service. Done in very quick time.

Excellent product LG TV AND SOUNDBAR....PICTURE IS LIKE YOU ARE ON THE MOVIE SET .THE SOUND BAR VERY DIVERSE YOU Can SWITCH TO DIALOGUE OR 5 DIFFERENT ACTION SOUNDS...EVEN WITH BRIGHT SUN LIGHT IN THE ROOM,THE 65" LG TV HAS AN EXCELLENT PICTURE...Never have seen a tv picture like this ,truly spectacular HIGH DEFINITION for the $2500 price

Sound bar was purchased to inprove the sound quality since new TVs are not sold based upon the sound they produce. They had some issued setting mine up to include TV, PS5 and my home theater but finally got it done.

This soundbar really enhances the viewing experience. It sounds much richer than the regular sound on the 65" tv we have. The geek squad tech who delivered it was on time and very professional.

The Geek Squad representative was very professional and knowledgeable. He fixed our issue with our Klipsch Sound Bar in good time . We are now enjoying our Home theater again . Many thanks to Best Buy !! Many thanks to Harold !!

The Geek Squad Technician That came to my house was excellent She knew exactly what to do Even when the soundbar wasn’t working she continued working until finally she got it working again I would ask for her the next time I need Service She is an asset to your company

The Geek team hooked up my new 65"TCL TV and then installed the soundbar explaining it's functions and answered any questions in a way I could understand. They were worth every penny of the cost.

The Geek Squad guys were great,hooked everything up, explained how it all works. Thank you! Geek Squad

I used to be an audiophile type but I don't want to do it anymore. I bought a new Yamaha 4K receiver to go with my 4K 75" TV and my surround sound speaker system sounds great with the Geek Squads installation and setup. They balanced everything and showed me how to easily adjust the sound when I change input sources.

The technician was able to setup my sound system and the speaker is working

This agent that came out is amazing!!! We ran into some minor setbacks but she wasn't flustered at all!!! Probably the best geeksquad interaction I've ever had!!! Keep up with the great work and if someone that cares reads this do her right and pay her well!!!

The techs arrived in the time I was quoted by Geek squad, the had all the cords to install our 4k tv, sound bar, stand. they were very profesional. knowledgeable& coutious, They were very efficent, took there time explaining the features of our new 4k tv. Great job guys ! Thanks

Kirk Mcginty is the very best geek squad tech in the world!!! He installed my new sony sound bar and woofer with dolby atmos. this sound system,for the money, is the best i have ever heard! Dolby Atmos is a whole new world of sound!

Soundbar was installed by mounting it on brackets on tv. Richie did a great job.

It's good, a little confused, their system is not connected to the schedule sitting. When you call, they don't see the appointment.

So glad I opted for the full service installation. JJ was excellent and made all the right recommendations plus set-up every app and function on the TV and soundbar. I'd definitely recommend it to others!

The Geek Squad technician came out to install my soundbar system and had the whole unit mounted and installed in about 20 minutes. It would have taken me hours to figure it all out. The sound I have now is far superior than I imagined. Awesome to say the least. I can't remember the technicians name, but his service and advice was outstanding.