Customer Ratings & Reviews

agents cleared up cable connection and synced up the sound bar

It took 2 tech visits but the final result was excellent! I have been enjoying the much improved sound from my new TV especially when listening to movies.

Once the independent contractor arrived, he did a thorough job of setting up the system. He was knowledgeable and professional. The geek squad did not do the work. I have yet to see the geek squad.

The sound bar works well and the installer did an excellent job.

TV sound NOT synced to 'lips moving'. Geek Squad thankfully informed me to keep all packaging. TV and Sound bar were both returned to Best Buy and all but $100 of my costs were refunded by Best Buy. Again, thankyou Geek Squad. Without your help I'd have been out well over $1,000 dollars!!!

The tech was able to get my sound bar connected and working properly with great sound. I purchased the amplifier from Best Buy several years ago but it has never been set up properly. Very happy with the set up now. Tech was great and worked until he figured out how to make the system sound like it should.

The agent, came and went thru all areas I was having trouble with and verified what I was Experiencing by hearing it himself so he quickly fixed the problem by going thru the sound controls on the sound bar remote and cleared up the echo on sound bar and adjusted it, so sound would stay on when I fast forward it or reversed it. he was patient and polite as always and I can't thank Geek Squad personnel enough !!!! Thank you.

After a few severe hiccups getting the guys here, the setup was quick and mostly painless. I'm happy with the soundbar. I think it will be great for watching (especially newer) films on my new 65" Samsumg OLED TV.

Learned a lot from the tech. Seems that the TV manufacturers and receivers are not on the same page when it comes to the use of the arc. Was disappointed that I had to purchase a separate audio cable to listen when streaming Hamilton. But it was worth it. Now streaming is wonderful with such fantastic sounds.

The Geek squad reinstalled a Sony 3 channel receiver that we moved to our new home. I was worried that since it wasn't new that they might not be too excited about the installation but I was wrong they did a great job with the install and even made several recommendations that improved the quality of the sound.

It took 3 visits by 2 different Geeks who worked together to troubleshoot my problems. The idiot who set up my speakers when the house was built jury-rigged things and it presented huge problems when I tried to change receivers. Between the 2 Geeks, we finally got things working properly. It was well worth the price of installation to have things done right.

The agents did a quick and efficient job connecting my new soundbar, integrating with other hi-fi components. They made sure I understood how each system worked and use of remotes. Now I have great sound watching TV, at last!

Wonderful service. Fixed sound bar problem and security camera problem by the same guy. Prompt timely arrival. Very happy with Geek Squad service.

They did a fabulous job installing my Soundbar, and gave me many great tips while they were working. I very much appreciated their service

The agent hooked everything up and explained all features of the sound bar. He arrived on time and did a wonderful job. Before he left, he made sure we understood everything about the soundbar.

The gentleman who came to install the sound bar did a perfect job, was on time, pleasant, efficient, and thorough i n explaining everything to me. I would give him 6-stars if I could.

The Geek Squad had to come back as my TV had to be replaced. They connected my TV, Sound bar and Sub woofer. I initially purchased the wrong sound bar connector but they had the right one with them. He made the exchange and I'm off and running!

Brian is the best!!! He was so informative, and after taking his suggestions on my recent purchase of the "Beam" and 2 other items, I'm very satisfied! I lucked out and as a "do over" job from an earlier team! Whatever future purchases I make, I will always request him!

John W. connected the new receiver to TV & other equipment. Now we've trouble getting volume with TV. He took time to write down what each (4) remote controls etc. Since we re having lots of trouble getting volume with TV perhaps the receiver should be disconnected & put back onto TV. Looked @ universal remote. No/letters too small for SR. vision.

Geek squad hooked up my surround sound, DVD and tuner to all speakers. Great work, very friendly.