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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 307 Showing 6,121-6,140 of 7,928 reviews
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Bar works fabulously and was very carefully set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had been here on time and were nice and very helpful and did their Job right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so worth the $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they came from Thousand Oaks Best Buy. it was smooth the team worked well together. Solid experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    setup took less time than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the set up personnel were very professional and they were very experienced in knowing what to do.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Crappy Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech team showed up and did a good job reseting my sound bar. The reset didn't last long and there is no sound coming out of it. I don't want to pay another service fee for an expensive, crappy sound bar that I bought from best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steve is awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rocks!! tV and sound bar up and running in 45 min. Perfect stress free installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't beat Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were nice and respectful and knew what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs Eddie and Dylan were on time. Their work was meticulously perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks are great. Showed up on time had lots of great suggestions, and did the job right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did what they were supposed to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in, hooked me up, dialed in the tv settings and was gone in a reasonable time, thx.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were able to get my old blue ray and surround sound hooked up to this new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finished tv setu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was so professional and understanding of my hearing loss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would use geek squad again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted tv and set up all connections .... very well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to sit back and know everything was done correct the first time. Thanks geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my sount bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection to current sound bar well done. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service! Makes a huge difference Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members were on time, friendly and efficient getting the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The third party contractor was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The third party contractor was excellent. ........................

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not meet expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am Total Tech member and have had the Geek Squad over for many appointments. All appointments have been handled with utmost professionalism, but, sadly, this one did not turn out well. The agent was not able to diagnose the problem well and, moreover, did not solve it. On the positive side, he tried, but trying for $49.99 is not worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad , is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad really knows what to do , Awsome Team

    I would recommend this to a friend