Customer Ratings & Reviews

I didn't need the new soundbar. The young man, Kevin (I think that was his name) simply used a code and was able to connect our old bar to the new TV, He was fantastic!

Can't connect Sound Bar to TV without loud noises. It's not compatible and that should have been known by the sales man. It was a mistake to buy it. Oscar, Geek Squad tried but failed and said it's not compatible.

The Geek Squad arrived on time and efficiently set up my new home theater system. The system took advantage of my ceiling speakers, which I could never figure out how to hook into them. They tuned my the system to perfection. The sound from my ceiling speakers never sounded so great.

They did a fabulous job installing my Soundbar, and gave me many great tips while they were working. I very much appreciated their service

Jesse has serviced our audio & visual system several times as we have upgraded our home systems. He knows what he is doing & teaches us new tricks with each visit over the years. We are vey happy with our music system that plays outdoors while we enjoy sun & water.

The original was faulty and did not connect. Best Buy replaced the unit after troubleshooting and confirmed the problem. They immediately replaced and re-installed it. It has worked flawlessly since and delivers incredible sound.

We were told that we would have a tech show up at our house I believe on Dec 8 th to look at our TV sound bar, that guy did not show up, and we didn’t hear from you guys on him not coming, he was supposedly going to be here in the fairly early AM, wife got ahold of some at your store and the said they would call us back, never heard from him and he was supposed to have been a Mansger. Wife called back on the 9th and they said they would have a guy at our home Dec 11. The guy showed up on time, was very polite and did a good job, he didn’t seem to be aware that we had an issue with the tech not showing up. He had our issue taken care of in about 30 minutes or so. He was very good. His name was Sean, not positive on how he spells it. Problem started badly but Sean made us feel much better about your Geek Squad.

the geek squad setup the TV and the sound bar. They did a great job. The sound bar looks and sound really good. They also helped make the adjustments to make sure I was getting the best use of the the T.V. and sound bar.

The Geek squad agents set up the sound bar and connected it to the TV.

New Samsung 55" TV set installed and Sound Bar reconnected so that system worked perfectly except for one glitch. When installing the TV set, access to Wi Fi was required. In connecting, the Wi Fi to my printer, which Geek Squad had installed earlier was disconnected. I now have no printer connection.

The agents mounted and installed my TV and sound bar quickly and efficiently. They instructed me on the use and operation of different features on my remote and TV,

The crew that came to my house did an outstanding job hooking up all my equipment and took the time to help me set up and learn all the features and functions.

The Agents hooked up the soundbar and adjusted all the settings! It really makes a big difference in a large room!! So happy with this add on!!

I was concerned that I wouldn't be able to install the sound bar on a 10+ year old tv. However, Geek Squad did a great job. Well worth the money.

The only thing Geek Squad could've done better with this is to actually cook me dinner. They're terrific, and the tech got everything up and running easily, patient with me in the learning process. 'Customer for life.

The agent, came and went thru all areas I was having trouble with and verified what I was Experiencing by hearing it himself so he quickly fixed the problem by going thru the sound controls on the sound bar remote and cleared up the echo on sound bar and adjusted it, so sound would stay on when I fast forward it or reversed it. he was patient and polite as always and I can't thank Geek Squad personnel enough !!!! Thank you.

agent couldn't mount it since they didn't have the required under tv mount; no one at the store suggested it. I must return to the store to get the proper mount. The Geek squad must then return to install it & the soundbar=a pain in the .....

James (older) did a great job. Everything is working perfectly, just wished we would have called Geek Squad sooner. Highly recommend

The Geek Squad Technicians were excellent. Very courteous, conscientious and through when setting up the system I love the Geek Squad I don’t know what I would do without them

Had a JBL soundbar put in by the Geek Squad (Matthew and Bruce). These two did an excellent job at making sure the system was working to my satisfaction. And I thank them for that.