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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 316 Showing 6,301-6,320 of 7,928 reviews
  • Rated 5 out of 5 stars

    Professionalism at its best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, professional, courteous and informative. Couldn't have asked for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up for my new television took less time than I first thought it would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is outstanding. Extremely knowledgeable and always customer oriented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installation of surround sound was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always have the geek squad set up our tv & stereo system. Great sounds great work!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my Bose Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents reinstalled my Boise Sound Bar on my Smart TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    FAST AND GOOD SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team is very knowledgeable and doing the jobs speedy and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job of setting up my system for me - great to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved my issue

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad managed my audio issues , very helpful, totally satisfied

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Installation Of Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician wasn't able to center the soundbar in front of the TV. He advised we need an extension cord which I didn't have. My husband came home and was able to move the wires without an extension cord to center the sound bar.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, efficient service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Could not have been a better experience.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a wonderful job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to connect all of our speakers and devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding customer service. Set up and walked thru all functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    squad handled it all well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents amounted and set up tv like experts they know their stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always use the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents paired my wireless headphone with my Smart TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery service outstanding! They are total professionals !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used the Geeks to set up before this an for other computer set ups an always satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time, quick installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed a new soundbar. It is working well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was great n good looking too.. And she was on time too..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Services have changed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has changed their Total Tech services. I used to recommend Best Buy, but not anymore.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed our new tv and sound bar very quick.

    I would recommend this to a friend