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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 320 Showing 6,381-6,400 of 7,928 reviews
  • Rated 5 out of 5 stars

    great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    totally happy with their work. quick & clean. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by himself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed 65 in tv sound bar and woofer by himself was late but did excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very effecient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my tv and programmed my remote to all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy as always. The audio is great for a small speaker!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trent and Dan did a great job setting up and explaining everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable and courteous team. Fast and as requested installation. No issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they were awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there was so much stuff they had to install they did an amazing job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a wonderful job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not ask for anything better they went overboard helping me and wife

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wonderful helpful men

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful experience. I would always recommend using their assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation process

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think their repair service and/or service in general is excellent

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Soundbar/TV issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though the agent fixed my connectivity issue between the sound bar and the TV, I continuously have to manually “link” the soundbar everyone I turn on the TV instead of it occurring automatically.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, on time and explains everything for you to understand!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The team was very professional and competent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected all devices successfully and promptly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very thorough. did good job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very friendly, and did the job he was responsible for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The swap out of my receiver and surround system .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The swap out and remote was quickly completed and professional!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and quickly done.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An easy addition while I was getting a new TV. Worth the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fixed problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a problem and geeks fixed it in a few minutes, smarter than me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful, knowledgeable and prompt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were fantastic!!!!!!! They were neat and helped explain the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Tv was connected to all devices. Great job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job. I will always use the geek squad.

    I would recommend this to a friend