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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 325 Showing 6,481-6,500 of 7,928 reviews
  • Rated 1 out of 5 stars

    Service Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar had been purchased and installed by Greek Squad at the end of 2025. I have both an annual maintenance contract and a warranty on the Sonos Beam. The only way that I could get someone to come to the house ( the Sonos Beam stopped working) according to the Geek Squad person on the telephone was by paying extra and calling it an installation. I went to the Best Buy store, bought a new HDMI and I fixed the problem. A person at the Store said to me that with all of the coverages I have, I should have never been charged in the first place to have someone come to the house to fix it. PS. I am 81 years old and a US Navy veteran.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad well qualified an efficient. Accomplished all tasks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals doing a very solid job!! Hooked eve

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked all my equipment up for downstairs quickly and neatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by our guys that came out three times. Next time wear shoe covers...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation. Came on time. Walked me through the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks called and then arrived on time. Explained every thing to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job of set up, but the product is lacking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and quick work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work was done quickly and everything fully explained

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Audio very quickly and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service by technician.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an absolute dufus regard anything IT-related!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad a number of times with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was fast and knowledgeable, friendly to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job geek squad! Fast and friendly too. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service for a low price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me set up a complicated service with my video and audio components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin set up my sound system in just a few minutes .I works perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was fast and efficient. Can’t recommend them highly enough

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installing sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys connected my sound bar fairly quickly......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the audio guy was fantastic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech has everything working. faster than I could of done it. thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Danny was very good in explaining how the sound bar was handled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys do a geat job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time completed the install and answered all of my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neat & courteous service.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable, professional & informative.

    I would recommend this to a friend