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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 332 Showing 6,621-6,640 of 7,928 reviews
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio set up for the bar was perfectly done. We enjoy listing to it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Should Do a More thorough Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my new Bose sounder to my TV. For the fee charged, they should have, but didn't, explain the complex operation of the sounder, involving WIFI connection, bluetooth connections, Alexa activation and more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad setup our TV and made sure everything was to our satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleared confusion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impossible to figure out audio component connections. Geeks took care of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent techs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent techs. Very knowledgeable and professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quick and well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team arrived on time hooked up the receiver and were gone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this service to my family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv to my speakers fast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and fast on connecting my speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY GOOD

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HELPFUL W ALL QUESTIONS...................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SAMSUNG 8000 &SOUND BAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUAD DID AN EXCELLENT JOB IN SETTING UP THE TV AND SOUND BAR

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service Best Buy’s does follow up and give good service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooked up my surround sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an awesome job. They made it quick and easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made sure every function for the surround sound and remote work perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek squad they do a very good job always use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The add on sound Audio setup is fantastic! I would recommend this to everyone!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Finally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After all the problems getting an appointment (4th time was a charm) i was ready to call Consumer Affairs. However a customer relations guy FINALLY got the Geek Squad to come and fix a minor problem that could not fix myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my LG 4K and Sonos soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job installing my tv and soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was on time and did a great job setting everything up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked hard to be sure it was hooked up correctly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted TV, hooked up all components and new sound bar.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sonos One Speaker returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a Sonos One speaker, not a sound bar. Reviews were all good on performance of this speaker but I had to return it because two attempts by the Geek Squad to connect were unsuccessful.

    I would recommend this to a friend