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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 334 Showing 6,661-6,680 of 7,928 reviews
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek service guy was very personable and did a great job setting up my sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time with perfect technical and client oriented service. Very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made set up much easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was awesome! Can not recommend them enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wire management

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult project resolved our serious wiring problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Angelo DevPompa, the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Angelo explained everything so I could finally use what I purchased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable with his work had a good experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real helpful in setting up the audio and very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and sweet. If only I could do it as fast they do. Flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound bar system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job in setting up and explaining how to use the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were efficient, informative and extremely competent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After paying what we did for them to set this up with our x-box one etc. He went through everything so quickly that we have no clue how to play 4k dvd's through our xbox one. The tech from geek squad is coming out again so we can watch our dvd's in 4k. I would recommend to a friend as long as they make the tech show every aspect slowly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so happy with q9 Samsung TV, sound bar and TV stan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar installation went great thanks to Karkan and Jonathan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, I would definitely recommend this to anyone in the market for one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by the team!! They were fast and helpful to get it done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Guy was great, but I still have questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still do not have any idea what this audio system can do.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Only good if you get real Geek squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am giving 3 stars because best buy has started to outsource their in-home geek squad service. The original geek squad team has always been very knowledgable and helpful. i cannot say the same for the service they outsource. They have no loyalty to the company and their customers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good work but Late Arrival

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time this has happened. I schedule the 8 AM to 12 noon appointment time at least two weeks prior to installation. Crew arrives in the afternoon. This results in me wasting an entire day. Geek scheduling needs some work and customer service attention.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    on time, installtion was quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to answer all questions. Training was through

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Every thing went smoothly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is terrific. Very knowledgable. Worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic help and expertise. Couldn’t do without the help

    I would recommend this to a friend