Customer Ratings & Reviews

Mark and Adam did an excellent job connecting my soundbar. Very professional, courteous, polite, patient, and knowledgeable. They represented Best Buy and the Geek Squad very well.

Knowledgeable, friendly and helpful . Above and beyond to help install my apps!

agent couldn't mount it since they didn't have the required under tv mount; no one at the store suggested it. I must return to the store to get the proper mount. The Geek squad must then return to install it & the soundbar=a pain in the .....

We were told that we would have a tech show up at our house I believe on Dec 8 th to look at our TV sound bar, that guy did not show up, and we didn’t hear from you guys on him not coming, he was supposedly going to be here in the fairly early AM, wife got ahold of some at your store and the said they would call us back, never heard from him and he was supposed to have been a Mansger. Wife called back on the 9th and they said they would have a guy at our home Dec 11. The guy showed up on time, was very polite and did a good job, he didn’t seem to be aware that we had an issue with the tech not showing up. He had our issue taken care of in about 30 minutes or so. He was very good. His name was Sean, not positive on how he spells it. Problem started badly but Sean made us feel much better about your Geek Squad.

.Agent connected soundbar and then made sure my Harmony remote worked with it and the TV.

The Geek Squad technician came out to install my soundbar system and had the whole unit mounted and installed in about 20 minutes. It would have taken me hours to figure it all out. The sound I have now is far superior than I imagined. Awesome to say the least. I can't remember the technicians name, but his service and advice was outstanding.

The guys set up our Samsung Soundbar system. they were very efficient...polite..and knew what they were doing.

the geek squad setup the TV and the sound bar. They did a great job. The sound bar looks and sound really good. They also helped make the adjustments to make sure I was getting the best use of the the T.V. and sound bar.

Installer did a great job and the transition to the new tv & soundboard has been seamless.

The agents, two of them and their boss, cam and in no time had the TV and sound bar set and working. Completely explained how to use the functions and made sure we were satisfied before he left.

The install contractor Alex was amazing, he ensured i fully understood how to operate, and the installation was done with precision. Thank you Alex

The 3rd party contractor drove 5 hours to do the set up and installation-he was extremely professional, knowledgeable and personable.

Folks installing are not just dumping and connecting. They explain, they ask for our input and they try their best to address all concerns we mention. We appreciate that kind of attention to detail.

The agents connected the Sonos soundbar and answered all of my questions. They were very polite and efficient.

Installers showed up on time, did set-up right away. Demonstrated use and adjustments on system. They made sure we were completely satisfied with our Sonos sound bar after our dissatisfaction with a Bose system.

The Geek Squad service was excellent. It took them no time at all to set up our sound bar.

Geek Squad did an excellent job installing the sound bar along with my new TV, explaining the components and how to control volume and bass levels. Valuable service!

An on time, extremely knowledgeable Geek Squad fellow hooked up my surround sound system quickly and answered every single question that I could come up with. Fantastic experience.

They did an excellent job . They were fast , personable and did not make a mess

absolutely useless.... We'd already connected our tv and soundbars, but couldn't get the settings to work properly. But they showed up and said all they would do is connect the system. They couldn't do anything with the settings/configuration. When I said that isn't what I signed up and paid for, they told me that the $4,000 system we bought (which was put together by the store expert) was incompatible. Been on the phone with Best Buy for over an hour and have been bounced around to 7 different people....