Customer Ratings & Reviews

Can't connect Sound Bar to TV without loud noises. It's not compatible and that should have been known by the sales man. It was a mistake to buy it. Oscar, Geek Squad tried but failed and said it's not compatible.

Very good knowledgeable prompt clean answered all questions

the agents were very friendly and knew their stuff.i will recommend to my friends and family. thanks again

The two Geek Squad team members 1st removed the existing TV, moved it to another room, built the base where the new TV was to sit, installed the TV, sound bar, Apple TV and Blu ray player, tested everything, then took the time to show me how to work my new devices. Very happy with the work, great couple of guys.

Kirk Mcginty is the very best geek squad tech in the world!!! He installed my new sony sound bar and woofer with dolby atmos. this sound system,for the money, is the best i have ever heard! Dolby Atmos is a whole new world of sound!

The 3rd party contractor drove 5 hours to do the set up and installation-he was extremely professional, knowledgeable and personable.

I had multiple new electronic equipment components installed at same visit with exceptional service. The tech was on time, knew exactly what and how to connect my new equipment, and made sure I was well informed how to operate it before leaving for his next appointment.

The agents mounted my TV & programmed it to my Direct TV & surround sound speakers. They also showed me how to use all the features to take advantage of everything on our TV. I’ve had to call them for a wifi issue and were going to send someone right away but then the Wi-Fi kicked in so no need for hike visit.

The 2 men that came to setup did a great job. They took my old system down and installed the new one. After they installed the TV they did the soundbar and explained everything.

After hooking up,speakers I did not like sound...too tinny, not good with spoken word.They suggested I purchase the Klipsh soundbar...I did..and I like it much better.. They were both very professional ,very helpful,and hope,should I buy more things from Best Buy that they set up whatever I buy.Truly very nice people.

The install contractor Alex was amazing, he ensured i fully understood how to operate, and the installation was done with precision. Thank you Alex

The original was faulty and did not connect. Best Buy replaced the unit after troubleshooting and confirmed the problem. They immediately replaced and re-installed it. It has worked flawlessly since and delivers incredible sound.

Mark and Adam did an excellent job connecting my soundbar. Very professional, courteous, polite, patient, and knowledgeable. They represented Best Buy and the Geek Squad very well.

the Total Tech individuals that hooked up our Samsung 950 series sound bar to our new Samsung QN75QN90B TV were very professional and I would recommend them to anyone that asked who to use.

Geek Squad was easy to schedule, arrived on time, and fixed our issues very rapidly. The technician answered all my questions and taught me more about how to configure our system. He even had upgrade cables in his truck so that we could complete the installation in the same visit.

Okay, have to admit that prior to getting schooled at Best Buy, I didn't know a sound bar from a sand bar. However, they listened to my wishes, and set me up with the Sonos sound bar and a Sonos 1 in my kitchen. Yay! Simple to use, adjust and for our little condo provides a very rich sound from TV and various music services. So happy.

Great for House of Dragons. Not sure about any other applications.

The agents were very knowledgeable and on time and quickly had the sound bar mounted to the TV.

The technician knew exactly how to set up my equipment and programmed the remote accordingly.

This agent that came out is amazing!!! We ran into some minor setbacks but she wasn't flustered at all!!! Probably the best geeksquad interaction I've ever had!!! Keep up with the great work and if someone that cares reads this do her right and pay her well!!!