Customer Ratings & Reviews

Thought it would have taken longer was prompt !!!!

Oh god words do not describe this mess. We ordered multiple things to be delivered and put together. The first time we scheduled the tech called and said he would not have enough time. No problem I said we would pay extra for the whole day if that what it took. After four days i called back and explained the problem they scheduled us for 12 to 8 pm. I explained three times we need him for the entire day and according to the tech don't schedule some one after us. The guy said ok and sent me confirmation email. saying such, Three hours later another email saying we have the tech form 12 to 4 I called again and explained he would not have enough time. I got a supervisor on the phone and explained for a fourth time. H said he would put a note. Guys i don't need a note I need what the tech said 12 to 8. Great products but when it comes to installation horrible customer service. We got so frustrated we got our money back. Best buy lost a $4,000 sale due to incompetence. went to the store to talk to manager nope none available and even when I talked to a supervisor no call back. Best but you blew it five times in a row. Stay away from the set up and find someone who can do it for you save the head aches...

TV is awesome! Great service. Will be a return customer

Worth paying for the Geek Squad service. Quality work!

Everything was set up and he even took the empty boxes

Like having the extra sound. Geeks did a great job installation

We had our audio set up along with remote control programming.

The geek squad tech was on time and did a great job.

Still having trouble using the remote for the TV and sound bar

Service person parked in the middle of the street, sat in the car never came to the door and after 10 minutes drove off. I would've never known if it wasn't for my ring camera. So I requested a refund called Samsung and did it myself. I completely dissatisfied by the entire team from start to finish. I lost a day of vacation for that too

We paid for a service fir them to hook a soundbar up. So far 2 months later, it us still not hooked up. They showed up one time and told us to exchange the sound bar and they would come back. We did and they never came back. We scheduled to more times and they never showed. Now they are telling us we need to pay again for us to get service. We are members and pay that membership around 200/year. That dont help. So we are out 309 plus sound bar price. That sucks.

I am having a issue with the sound at times from the speakers when turning the tv on. It is a bad static noise that is annoying.

Excellent Service. Well trained and capable agents.

Figured the problem out and recommended a replacement

Geeks, were very neat, efficient, and pleasant to work with.

They know what they're doing and get the job done.

Would use them again. friendly, nice and professional

The technicians did a great job in a timely manner.

Tried to fix one thing,unsuccessfully, and messed up several others.

First two visits with geek Squad subcontractor - had problems reconnecting multi room speaker system with new receiver. 3rd trip I asked for real Geek squad staff - they got it working.