Customer Ratings & Reviews

This agent that came out is amazing!!! We ran into some minor setbacks but she wasn't flustered at all!!! Probably the best geeksquad interaction I've ever had!!! Keep up with the great work and if someone that cares reads this do her right and pay her well!!!

Our tech that came to our home was very knowledgeable and showed us everything we asked him to. We know how to use it very well.

It is well worth the money to have the Geek Squad come and totally tune your system. We had an older set of speakers, 6 in all, and they tuned the system perfectly and sounds terrific. We feel we are in the middle of a movie instead of just watching it. Also, right in the middle of an orchestra when listening to music, it couldn't be any better!

Wirerless. It was easy to install. Sounds great. Looks good

The only thing Geek Squad could've done better with this is to actually cook me dinner. They're terrific, and the tech got everything up and running easily, patient with me in the learning process. 'Customer for life.

agent couldn't mount it since they didn't have the required under tv mount; no one at the store suggested it. I must return to the store to get the proper mount. The Geek squad must then return to install it & the soundbar=a pain in the .....

Great installer and installation. Called with updates related to her arrival. Very personable!

The agents, two of them and their boss, cam and in no time had the TV and sound bar set and working. Completely explained how to use the functions and made sure we were satisfied before he left.

The techs arrived in the time I was quoted by Geek squad, the had all the cords to install our 4k tv, sound bar, stand. they were very profesional. knowledgeable& coutious, They were very efficent, took there time explaining the features of our new 4k tv. Great job guys ! Thanks

Team on 1/16/25 found Boise sound bar was defective and contacted Best Buy for replacement and scheduling of replacement time. They were superb and deserved A+ for their service. Relieved all our anxiety and concerns.

The agent quickly noticed that my sound bar was not place in the right position to work right!

I appreciate that fact he took time to speak with me while getting things set up to make sure it was running correctly.

The agents installed everything properly and even explained and suggested additional item needed to complete installment.

Jesse has serviced our audio & visual system several times as we have upgraded our home systems. He knows what he is doing & teaches us new tricks with each visit over the years. We are vey happy with our music system that plays outdoors while we enjoy sun & water.

Folks installing are not just dumping and connecting. They explain, they ask for our input and they try their best to address all concerns we mention. We appreciate that kind of attention to detail.

My JBL Soundbar 500 was not an easy setup but the tech was diligent and determined. He got it working and I’m very satisfied.

An on time, extremely knowledgeable Geek Squad fellow hooked up my surround sound system quickly and answered every single question that I could come up with. Fantastic experience.

The agent came mounted my sound bar to the TV and showed me how to work everything. She was great at it as well. Hope to get her again.

Set up was quick and efficient. They took the time to explain each of the settings, and showed me how to make the adjustments.

The Squad set up the sound system very quickly and efficiently. They were very helpful in making sure we knew everything we need to know for great sound.