Customer Ratings & Reviews

This sound bar does not really work effectively without a subwoofer. I was not aware of this aspect.

The guys they sent told me it can’t be mounted and it didn’t come with a mounting kit , which it did Couse they didn’t want to do it even though I paid for it .

Agents failed to correctly connect the tv to the soundbar.

We had issues with office 365 and be billed but did not have it on the computer. We were given a credit for that but paid 149.99 for the Microsoft student edition. Once installed everything was fine.

Called numerous times throughout the day, even got an attitude from a representative. They were persistent that they were going to come in sometime throughout the day and never did. Called to reschedule, filed multiple complaints and was told I was going to receive compensation but never did. Resulting in us missing the World Series. As a My Best Buy Plus Member I was very disappointed with my purchases.

The agent helped me with my surround sound very helpful

The agents set it up fine but no instructions on how to use. I had someone else come it and it works a little better but goes "off kilter" occasionally. I would recommend follow ups to see if all is working properly.

The installer set-up the sound bar, but didn't calibrate it for sound quality. We've made two more appointments to have it corrected and each time, the appointment is cancelled for no reason. At this point, I would like a refund of the installation fee. Really poor service.

Appointment cancelled twice. First, Total Tech said they did not have the item in stock. Funny, it was there when I purchased the items. Second, cancelled with no call and when I called Best Buy, they said, "That's funny, I see the appointment was cancelled, but it doesn't say why" Don't get your hopes up, when dealing with total tech.

Not much to say about this. They didn't connect anything as we had already connect the sound bar to the TV so there wasn't much to do.

Agents installed and set up new receiver quickly into existing home theater system. Sadly, I discovered a few days later that there is sometimes no sound when I change channels, or pause live tv. Unfortunately I went on vacation shortly after install and wasn't able to set up appt to fix this until 33 days after the install. Geek squad is solid on their 30 days workmanship guarantee. So if you have a problem, be sure to contact them right away. Then you won't have to pay to have them come back and fix what they did wrong.

It is extremely important to request that an actual Geek Squad agent do an in home service, Best Buy subcontracts with other companies. I had a terrible experience with a subcontractor who had no idea how to connect a Sonos system, even though the service call instructions were clear as to what was needed, I only would recommend Geek Squad in home service if it is not subcontracted.

While the components seemed to be connected to the receiver, there is no sound. Appears speakers were not connected correctly. Note: This was done by 3rd party not Geek Squad.

The techs connected the man sound bar but the requested ancillary speakers were not connected. I didn’t notice immediately

Thought that a charge of $50.00 was excessive for connecting sound bar (purchased at BestBuy) to optical input on TV. No other adjustments, settings, etc. Just plugged it in.

Geek Squad used a 3rd party installer to set up the TV and the soundbar he never got it set up right. I had to have a Geek Squad tech back to make the whole thing work.

The technician that was sent out was not familiar with my product. He was on the phone trying to get help but still couldn't get everything working, He had to go to another call and said they would send out somebody that was familiar with the equipment. Nobody has come out or even tried to contact us. I even requested to be called when filling out the questionaire they sent me.

Installed my rear surround sound speakers. Broke another plastic cable coax wall mount and never yold me. I found while cleaning days later.

Agent was friendly and quick but did not set up or explain app that controls the device

I'm not sure why I paid for this service other than the Geek Squad was already at my house doing the installation of the TV over a fire place. It's not worth the money to install a sound bar.