Customer Ratings & Reviews

Deliverd the tv to the room that we wanted it in, attached the stand to the screen, started it up and depending on your other equipment they pluged the cables in the way your setup is. You must provide all the your own cables.

Not much to say about this. They didn't connect anything as we had already connect the sound bar to the TV so there wasn't much to do.

Appointment cancelled twice. First, Total Tech said they did not have the item in stock. Funny, it was there when I purchased the items. Second, cancelled with no call and when I called Best Buy, they said, "That's funny, I see the appointment was cancelled, but it doesn't say why" Don't get your hopes up, when dealing with total tech.

The Geek Squad was 3 hours late after I waited for almost two weeks for the install.

The techs connected the man sound bar but the requested ancillary speakers were not connected. I didn’t notice immediately

It is extremely important to request that an actual Geek Squad agent do an in home service, Best Buy subcontracts with other companies. I had a terrible experience with a subcontractor who had no idea how to connect a Sonos system, even though the service call instructions were clear as to what was needed, I only would recommend Geek Squad in home service if it is not subcontracted.

Get job,but no instructions on how to use it except verbal. They should have been written down. I have no idea how to make it work when someone else pushes the buttons and it no longer works.

Installed my rear surround sound speakers. Broke another plastic cable coax wall mount and never yold me. I found while cleaning days later.

The guys came and installed the sound bar, sub, and satellite speakers but did not program the universal remote that came with the Bose system. They tried to sell me a universal remote and another install but we declined. When I called and questioned why my remote wasn't programed I was told it was another charge to do that. This is not what we were told when we purchased the units and scheduled the install! If the remote is part of the system it should be part of the install!!

Set up soundbar but didn’t go over how to work the system

Everything worked ok except that he put the sound bar in front of the receptors on the TV for the remote and I had to move it down to a drawer in the TV stand that I pulled out.

I had to stress to the technician that I did not want to see any scratches due to his negligence. He scratched the screen slightly but luckily the film was still applied.

It all sucks The $350 Universal Harmony remote, NEVER works properly The $350 Yamaha 5.1 receiver shuts off ( bought at BestBuy) if you turn up the volume

knowable on set up wish the could give better service on estimated time of arrival Waited from 7 am was informed of arrival by 11 15 am of a noon arrival.

Was disappointed they didn’t install directly to the bottom of the tv, like they had done to my previous Sony tv installation

We purchased a replacement Onkyo receiver from best buy after an in home inspection. The scheduled set-up was not completed. While the TV, FireTV stick and surround sound speakers were reconnected, ALL of the other components were not (BlueRay, Turntable, CD Player, PC) and the Zone 2 speakers were not connected and tested. I was left instructions to finish the set-up and calibration of the existing surround sound speakers.

Agent was friendly and quick but did not set up or explain app that controls the device

The contracted service that came out as the Geek Squad is nowhere near the service as we received in the past from the real Geek Squad!

Since it took longer to connect everything the verbal instruction was quick & limited .As an 83 y/o it hasn’t been easy or even possible to operate all 3 remotes. I wish I hadn’t purchased the sound bar. It was my fault for the length of time it took the techs as I was unable to provide passwords that were needed during the installation.

The agent helped me with my surround sound very helpful