Customer Ratings & Reviews

Our technician had a dufficult time. Our wifi went out when he worked on setup and he was unable to get it back on. My wife works from home. I had to walk them thru getting it back up and working over the phone while i was at work. He was a nice guy thougj.

They did not help with anything and i had to go two weeks without it working before someone would replace my soundbar. Guys were ok but offered nothing. Best buy has the worst support of all time you guys should be ashamed with how you help customers.

Absolutely horrible. 2nd no show appointment. Then hold time was over 30 minutes to request a refund. And the best part the refund did not process all the way. They were able to conveniently cancel the cheaper part of service"system didn't update" so. Ow I'm going to have to call back to ensure the 2nd portion gets cancelled and my refund is processed correct lt. Amazing how they won't schedule an appointment until you pay but then have the. Erve to not show up not once but twice and not even call to say sorry, we are running late.

Set up seemed hurried and not much info was relayed to me. Next time Geek Squad.

Since it took longer to connect everything the verbal instruction was quick & limited .As an 83 y/o it hasn’t been easy or even possible to operate all 3 remotes. I wish I hadn’t purchased the sound bar. It was my fault for the length of time it took the techs as I was unable to provide passwords that were needed during the installation.

Deliverd the tv to the room that we wanted it in, attached the stand to the screen, started it up and depending on your other equipment they pluged the cables in the way your setup is. You must provide all the your own cables.

It is Expensive but essential for immersion of content.

Get job,but no instructions on how to use it except verbal. They should have been written down. I have no idea how to make it work when someone else pushes the buttons and it no longer works.

Was disappointed they didn’t install directly to the bottom of the tv, like they had done to my previous Sony tv installation

Again, I was oversold on this item. I didn’t need a big speaker told him I was in a condo that was small. I ended up returning it. Not geek squad’s fault they didn’t install it. They were great.

Everything worked ok except that he put the sound bar in front of the receptors on the TV for the remote and I had to move it down to a drawer in the TV stand that I pulled out.

I had to stress to the technician that I did not want to see any scratches due to his negligence. He scratched the screen slightly but luckily the film was still applied.

The guys came and installed the sound bar, sub, and satellite speakers but did not program the universal remote that came with the Bose system. They tried to sell me a universal remote and another install but we declined. When I called and questioned why my remote wasn't programed I was told it was another charge to do that. This is not what we were told when we purchased the units and scheduled the install! If the remote is part of the system it should be part of the install!!

sound bar was not set up. They came out and said they could not find any studs in my wall and they also tried to tell me that my electric fire place vented up in the wall. I hired someone else and of course I myself checked and found the studs in the wall right where they should have been. So they didn't set up the TV on the wall nor did they set up the sound bars. I really got the feeling that they did not want to work

knowable on set up wish the could give better service on estimated time of arrival Waited from 7 am was informed of arrival by 11 15 am of a noon arrival.

2-10-22 I purchased a Ring Doorbell, Webroot software, & Total Tech 2 year service package to get the doorbell installed by the Geek Squad & trouble shoot our previously purchased sound system that shuts itself off randomly, in the Burleson, TX store. I was told by Elijah, the man that identified himself as the Department Manager, my Ring Doorbell would be installed 2-15-22 between 12-8. No one contacted me until an email arrived at 1:00am on 2-15-22 rescheduling my appointment to arrive 7:00am-1:00pm which I could not do since it was only 6 hour notice! After multiple phone calls, Dale, with Installs, Inc., a sub contractor that installs Best Buy's Ring Doorbells, arrived 2-19-22. He was nice but did not install it correctly. He forgot to attach the "jumper cable" to our existing home chime to disable it. So, I had to call again & this time reached an inexperienced representative, Taylor, that canceled my 2-22-22 appointment & rescheduled it for 2-24-22. So, the Ring Doorbell I purchased on 2-10-22 was finally operational 2-24-22 after multiple frustrating phone calls!! My experience was horrible!!

The agent was able to add the new soundbar to the TV without problem. However he didn’t show me how to really use it.

The idea was great in theory but only worth it if you have a really hard time with basic AV stuff.

It all sucks The $350 Universal Harmony remote, NEVER works properly The $350 Yamaha 5.1 receiver shuts off ( bought at BestBuy) if you turn up the volume

had issue with Woofer box Dont really like it, too bassy. The fellow who came out was very nice, helpful.