Customer Ratings & Reviews

The people came to my house to install my soundbar. I did most of the work myself; I just couldn’t take down the TV that was installed the last time from Best Buy. (Too big for one person). They told me that they’re not here to take down a tv, just here to install a soundbar. The soundbar was going on a table, not on the wall. How would you install a soundbar if you can’t remove the tv. It made no sense. I would have done it myself but the tv is so close to the wall I can’t get my hand behind it to place then hmi cable in the back.

The tech person arrived and said he could not install either the TV or sound bar because the Tv mount was not right. He was asked what kind of mount was needed and he said he didn't know. It seems it is his job to know what components will work. If I knew all the answers, I wouldn't need Geek Squad help. I have hired an AV company and they knew exactly what was needed. TV works great. I think my days with Total tech support are over. Although, up until now, the service has been excellent. I might just chalk this experience e up to a "bad apple". I clicked on "No" when asked if I would recommend Geek Squad service to a friend. Actually, I have been a huge advocate until this most recent experience. There should be a maybe option. The tech told me I wasn't being respectful and then he and his partner walked out the door.

The agent was not experienced at mounting the sound bar. Difficulty dealing with walls that are hollow. Had to ask him to optimize the sound bar once installed. He was passive and not enthusiastic in putting together the sound system

Only thing I got out of it is the soundbar was a big one so he took out, setup on TV stand, powered up. Overall I don't think it was worth paying the $49 for basic audio setup as he didn't do much beyond. It turns out that he didn't use the HDMI cable that came with it and almost walked off with it and gave me an optical audio cable. After he left, I setup with HDMI and did all the audio adjustments and then this soundbar was truly ready for action.

They were able to plug everything in... No complaints.

Quick install, arrived on time. Wish they could have tidied up he under tv cords thou.

My honest opinion is it was way too much money for the job... $200 for less than an hour... I felt it should have been less!

Subsequent appointment did what was previously discussed- hook up receiver to work with TV control rather than sound bar.

They installed everything and it works great; however, when they installed the front speakers there is a hole in the ceiling that still shows. The installers told me to just get some putty or cock and fill the hole in my ceiling. I will now have to hire someone at an additional cost to fix this or live with the holes. Not to happy about this at all. I feel it is something they should have fixed or paid for to be fixed.

Sound bar does not connect consistently. I am very frustrated with this product. I love Bose products but this has been disastrous for me and my family. I am contemplating returning it for a different system.

Had a in home consultation with a magnolia adviser. Waited over 3 weeks for the appointment to set up the 7.2.2 system. In home advisor set expectations that this would be a easy thing. When first installers showed up they only set up the system fir a 3.1 set up and said they didn’t advise doing more. Second installer showed up after I went to store to get issue resolved. This tool another week. His conclusion was to do it different than both in home advisor suggested abc first installer. Working on 5 weeks later, have not even gotten a follow up call from magnolia to see if situation has been resolved or if they could do anything. Simply put I’ve waired 5 weeks, Best Buy has not resolved the issue. Not one person who has come to my home has done anything I could not do myself. If you Have a simple set up I suggest do it your self. If you getting into a complicated installation beware you may be better choosing other professionals to install

The agents did not do much to fix the issue but rather tweaked few settings and in about 10 minutes they left my place.

This is a repeat of former comments: I find the SB useless. Unable to turn it on or get any response from the Remote device, which I charged. Please have some one call me to help me get it to work. PLEASE RESPOND!!

Purchased a new LG sound bar from Best Buy and from day one after the Geek Squad installed it it hasn’t work right and now it in repair, who knows when I’ll get it back. Had no volume and I had to play around with the TV channels or turn the TV off and on.

I guess "core audio" install just means that the TV sound is working. We did have an existing sound system that we feel the installers did not address, or tie into.

"Harmony" installed with new and old equipment - TV, speakers, CD, AM/FM,receiver - supposed to "fix the problem" itself - sometimes it does, sometimes not.

After a half dozen no shows and no calls, I finally got my working soundabar installed. Gentlemen who eventually came to my home were courteous and skillful. I made literally a dozen trips to store to rectify horrible situation. Missed days of work waiting for deliveries that never came. Phone system for customer service is the worst I’ve ever seen. Everyone I spoke to in store were as helpful as they could be but one department has no idea what the other is doing. The fact that their is no one answering phones in store led to my dozen plus trips. As a loyal customer since Best Buy opened, you really need to do better.

Tv not right. Sound is bad. Voice and picture not synch. Properly. So bad had to return sound system that I purchased.

I have had 3 separate appointments trying to get a soundbar installed. The first appt showed up and “wasn’t aware it was a wall-mounted install”. The 2nd appt showed up and said they couldn’t install because they needed a different racket. Yesterday I was AT THE STORE and set up install for today. When I called to verify this morning, I was told we weren’t on the schedule. The install people at the store on 22nd st. In St Pete are completely incompetent. Use a small, locally-owned company for your installations rather than these buffoons.

Knew how to put tv up and sound bar but not how to connect everything together so now have 3 remotes and have to get someone else to merge them all.