Customer Ratings & Reviews

The first team to install my sound bar failed to add the HDMI cable in addition to the optical cable. The optical cable provides more certain, high fidelity sound, but the HDMI connection is also necessary to program remote wireless speakers for Surround Sound. Without that basic connection, I could not connect the wireless surround sound speakers and did not know why. A second team understood all this and corrected the basic set up.

My 3 remotes are not coordinated,it takes 3 or 4 times on the TV "on" button for the TV to come on, then it goes through the " Samsung Smart TV" set up,sound sometimes garbled, it will shut off and I have to go through the set up again. I would have called for service but I've had 2 service fees for delivery of my TV and sound system in Dec. can't afford another one.

does not go wireless as i wanted it to be according to Geek Squad

Chase left without hooking up the woofer and without an explanation of how to operate the equipment.

They didn't know the product or how to work it. They had to read directions to know what to do and then they had problems. I think them would at least read up on product before coming. They were 4 hours late and in a hurry to get to the next appointment not explaining the system or how to work the remote

Geek squad told me they could not find studs where TV needed to go and asked me to get a smaller TV to put higher up. Third party guys were sent day after they were supposed to come out and they told me Geek squad was wrong that there are studs there but they needed full swing long armed brackets. I was told they would install the day of my party and this time Geek squad will come out. The home theater manager gave his personal extension but no one came and the manager could not be reached. I had worked the night shift but stayed up waiting. When the manager finally came to work when I called he couldn’t tell me why no one came. I finally went to sleep and had my guests waiting at my door.. all this messed up my party., my reputation with 30 some people who showed up that day for a party Done one had canceled my TV install order and now it has to be redone as I still need it installed. Ring Cameras were installed on 12/22-2019 with almost dead batteries which died the 2nd day of installation and I don’t have a charger

Didn't set up surround sound correctly. Someone had to come back out to complete the job a second time

I have had 3 separate appointments trying to get a soundbar installed. The first appt showed up and “wasn’t aware it was a wall-mounted install”. The 2nd appt showed up and said they couldn’t install because they needed a different racket. Yesterday I was AT THE STORE and set up install for today. When I called to verify this morning, I was told we weren’t on the schedule. The install people at the store on 22nd st. In St Pete are completely incompetent. Use a small, locally-owned company for your installations rather than these buffoons.

I will never use geek squad for tv/home theater installs. As soon as they arrived, they just started saying “we can’t do that” over and over. And I had basic requests. Got a local company to do it instead. They did a better job for less money.

They left me with no literature for any of the products they installed. They said my VHS and cd player would not work with this T.V. And after calling Best Buy I found out that was not true

Too difficult to understand. Did return in an attempt to exp;ain things better.

I am very upset that the Polk sound bar is not compatible with the Samsung tv. Installer was no help. Just walked away.

The Geek squad tech was nice. He interacted well with me but he neglected to test equipment before leaving & it didn’t work.

The work was not satisfactoy and would like a return visit.

This Sonos arc was not installed. The whole order has been a total mess. The mount for the arc is being delivered 2 days after the arc. The scheduling is the poorest of any company I have purchased from. BB will be at our home three times in one week for one order! Pityfull!

it is just ok not what i thought it was going to sound like

I expected Geek squad to not only connect the power and an HDMI cable, but to set up the optimal settings for the LG C3 TV that this was a matched LG sound bar with. Instead, they installed both, turned them on, and handed me the remote saying it works. I assumed they had some level of expertise or would at least go through room optimization feature or show me the settings. Instead, they are on a time frame and although were polite and took good care not to track in dirt and to clean up after themselves, I guess I expected more.

long bar mounted right under t/v cannot adjust didnt get the geek squad,wish i had!!!!

Solved the on/off problem with the Sony OLED and BOSE Soundbar but still could not get the BOSE bass module to calibrate.

Geek Squad has good, bad, and ugly. Sometimes they are super nice and polite, but also have had uncaring, rush- job staff and have needed for them to come out to the house again to answer questions about products I purchased from Best Buy. Am about to give up on them for good. Only reason I continue to shop there is convenience. Otherwise, they are pretty mediocre regarding service.