Customer Ratings & Reviews

Need a lot of follow up. But delivered when stated what needs to be done.

I understand Arcams are difficult to calibrate but I was told Geek Squad should be able to to a basic hookup. Derek did say he wasn't familiar with Arcam recievers or Thorens phono pre-amps. He plugged and unplugged the Thorens cables w/o muting the sound. He had no concern for the distorted sound coming out of my speakers and sub. He sent the test signals thru them at such a loud volume that I thought they were gonna be damaged. Saying he had another apt to get to, he literally left in such a hurry that I didn't realize only my center channel speaker was actually working - just very faint sound coming out of the others including the sub. Haven't been able to get any better sound since. Disgustingly poor knowledge and service! NOTE: All other times over the years, Geek Squad services have been excellent.... professional and knowledgeable. But not this time!!

We were told that we would be contacted the day before the scheduled delivery to narrow the time. When we called to ask, we were told it needed to be rescheduled. On the day before the 2d scheduled delivery we were again not contacted & when we called to ask were again told it needed to be rescheduled . Neither time were we even notified that the delivery was canceled. We lost 2 days of work & could not afford to lose a 3d so canceled & made the $1,000.00 purchase somewhere else. Inexcusable- done with Best Buy.

Have tried to set sound but it always goes out on me. Can't seem to get any answers from anyone i call.

A third party installed all of our equipment and set up this sound bar incorrectly and the geek squad had to come out and reprogram it for us. They also had to show us how to use it because the other guy was supposed to but didn’t show us anything! But, at least we got our money back for the installation.

The installation was done quickly, but failed in several areas! I have a 3 tier stand, but they put soundbar on the top tier blocking the TV sensor. They failed to connect the rear channel speakers, which I payed for with installation of previous s-bar!!

still trying to learn wish gave more instructions on how system works

Fairly knowledgeable. Poor attitude. Not friendly

They required payment in advance toconnect a new smart tv to my home theater.They sent a contractor ( not geek squad). After three attempts they did not complete the task but refused to refund my money. I had to pay for a different company to complete the job. Best Buy has still not refunded my money. I’ll never buy anything from them again.

This was the second time to our house for this item. They did not even know they had to bring the bracket. We were lucky they had one in the truck. During the whole process there was a lack of communication between best buy and the third party who instilled our items.

Well i thought the original geek squad was coming out, come to find out a private contractor did the service

who ever took this appointment on the phone did not listen. it was not for a sound bar but for a dvd recorder. the techs that came did a wonderful job and did fix the recorder but your phone service stinks.

In a hurry to get it set up and leave. Didn’t take time to explain anything.. RIP OFF!!!

Again, I was oversold on this item. I didn’t need a big speaker told him I was in a condo that was small. I ended up returning it. Not geek squad’s fault they didn’t install it. They were great.

The tech was unable to mount my tv after placing several holes in my wall, but I did get a refund.

Geek Squad did ok, but, didn’t give us the remote that came with the sound bar.

Sound bar hangs down which I'm not thrilled about. The guy worked is tail off so I give him credit.

Same contract workers that set up 55 inch TV did this installation, not that impressed.

Basically they just disconnected my surround sound and said I needed a new one

I originally signed-up for GEEK to be sure my new 4K Sony was properly set up. Then the problems began - with service! The 2 men who delivered were not GEEK squad. The were 3rd party delivery men who knew only a few basics regarding hooking up elec. equipment. They were pleasant, and they got the very minimum done, and left me with a few booklets provided by Sony. After calling Best Buy several times inquiring about GEEK assistance, and after a rather long wait, I finally saw a true GEEK service tech @ my door. His name was Dave, & he did a terrific job. He not only properly set-up my equipment, but he also explained everything to me. In closing, if you offer GEEK assistance, deliver that assistance! Thank, You, Bob@1412