Customer Ratings & Reviews

Horrible experience and do not think I should be charged. Two agents were unable to synch the sound board and TV and they left me with two remotes to use. I could have just plugged the sound bar in myself. That is basically all they did. My overall service with Best Buy since moving to Ocala, Fl. is horrible at best. The store is mis-managed if managed at all. The check in system does not work. Folks are not available to help almost anywhere. Etc....

I made the appointment for Saturday to re connect a old surround sound system they came on Friday expecting to hook up a soundbar. my aunt was home so let them in with me on the phone they hooked it up but now its all messed up... cant hear netflix movies on the tv sound i called Nigle back he said he would come and fix it and never showed and will not return my calls so now what someone else has to fix it

I told the person scheduling the appointment several times I need someone to help set up my AV System (surround system) similar to what I paid Geek squad for at my old house, but the technician said he only works on soundbars. I told him same thing as when I was in Best Buy scheduling the appointment that it’s not a sound bar. Audio is only working for cable, but doesn’t work when I switch to Netflix or Amazon prime so I’m very dissatisfied.

The two geek squad representatives installed the new sound bar and explained it's operation constuctively and professionally.

Setup personnel left before actually testing the sound bar w/speaker setup. Sound bar works, but auxillary speakers that cam woth it have never worked.

Horrific communicationThe geek squad Is impossible to reach by phone so I went into the store and was met with no answers to important questions horrible service I will be seeking a refund on all the geek squad fees and all the extras I paid for I have dealt with Best Buy for many many years and spent tens of thousands of dollars I’m done this was a horrendous experience the only positive experience was when they were willing to take my money

The agent was here for over 3 hours, he kept on wanting to leave even though job was not done. He did a terrible job but we are not engineers. Today my brother in law who is out of town and an engineer took a look and said it was all done incorrectly. So bad he could of blown our amplifier. I just spend 20 Minutes on the phone with Best Buy and nobody could refund my money. I would like to cancel my membership as well. I see no value in having bad technicians as a service.

We ask to have our reciever installed. First appointment time came and went, hour and half later they showed up. Came in installed and left. Did not explain anything. Tried to get some information on operation of the unit. The tech reached in the box and said here is the manual. It was not. This is not a plug and play unit, I am very dissatisfied with the service. I will never use them again. Plus the tech scratch the cabinet, did not say anything. Just poor service.

install was fine....review of remote use was very lacking or non existent.

I talked to the guy who sold it to me.said they would come and adjust my surround sound.when they got here said they could plug in the panamax but weren't qualified the adjust my surround

A total waste of my time I had an issue with my surge protector / Line Conditioner I needed Geek Squad to either repair or replace the unit. When the tach came to do the job his work order said "Sound Bar" which I have never owned so there was nothing to repair or replace. And I was still charged the $ 79.99 for an incorrect work order

Washer 1st use; did not work....same day as delivery. On phone hold for over 1 hour. Then could not give me a date to replace within 2 days. Then went to store & Geek Squad said they could not do any better. Beyond their control per Appliance manager. General Store Manager was not in. I am traveling out of town, and now have to go to laundromat to wash clothes .Replacement is now August 4th. Hopefully the new unit works. I feel I should have a discount due to my inconvenience. #1121203963158.

Very bad service. Technician promised to come back again and again with multiple text messages but never did.

Service was not completed- connection of remote to STB only partially works - no channel change functionality

The TV was connected okay, but we were not shown how to use the new controller. Very disappointed. We paid $200 dollars for the set up which included $50 to connect the audio. It was one wire.

Agents installed but didn’t give enough instructions for use. they are coming back out to re-evaluate.

they did not connect all of my devices, and then said I needed a booster box for my internet. So I purchased it and it is not connected to the internet.

The sub woofer is way to loud for the sound bar, base drowns out everything. Too expensive for what you get.

They did not fill my request to connect my Sony Sound bar to my Sony TV and make sure all of the features work properly.

I knew I was going to have to set up the universal remote system (Harmony IR) myself, but as it turns out they did not correctly attach everything that had oreviously been attached to the other TV. I specifically told the salesperson what my setup included, apparently it did not get communicated to the installers. I had to contact the guys who had done the original custom installation and pay him to correct what these guys did wrong. Regretting not hiring him to begin with, as he would have charged me less than half what Geek Squad charged, and he would have done it right the first time!