Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7911 reviews
(7,911 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, ease of use, and efficient installation of the Add-On Soundbar Setup. Many found the technician to be professional and knowledgeable, and appreciated the device's connectivity. However, some customers reported issues with the soundbar's longevity and compatibility, as well as difficulties with the remote control.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Sound bar issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad rep was unable to fix the problem. He suggested something is wrong with the TV.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Find someone local. They'll cost less
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents that mounted my sound bar left the wires dangling. The whole point of getting these installed was so everything was flushed and clean. I ended up having to do everything on my own. They mounted my tv and had the wires dangling for that as well and never installed the HDMI wire I asked them to put on prior to mounting the tv. Terrible service!!!
No, I would not recommend this to a friendRated 2 out of 5 stars
Still not set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Bose Lifestyle in April and set up the installation for June, had a partial done in July and still waiting for the other installation
This review is from Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Sad mad at Best Buy and Samsung right now.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already reviewed this service because I had to redo it and still not rectified. See other reviews.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not flexible once scheduled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He came, I said I did not have the Soundbar. He did not give me credit for not mounting/attaching it. Very disappointed.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was a disaster and it wasn’t even geek squad it was a third party had to reschedule 3 times and didn’t even have the correct stuff to install very disappointed
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share your feedback with us. We expect our Agents and vendor partners to provide clear communications with our customers, and to ensure that any work is completed cleanly and professionally. We apologize that this hasn't been your experience with us. If the services have not yet been completed, please give us a call at (800) 433-5778 to discuss rescheduling or cancelling and refunding the services.
Rated 5 out of 5 stars
Audio set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two members of the Geek Squad connected a new receiver to an existing in ceiling, multi-zone home sound system. It works great and they explained how to use the new system very clearly.
This review is from Add-On: Basic Audio Setup
I would recommend this to a friendRated 2 out of 5 stars
TV was installed quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.mounted my TV and connected all the devices.....but appears not to be connected correctly. Need someone to come back out to address these issues
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. It sounds like you need to get your TV and connected devices up and running right away. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Very unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a sound bar that doesn't work geek will not come and unhook it I'm in a wheelchair and oh chair and they all they do is tell me different things they can't do instead of things they can do and I'm a total Tech member and this is a real joke to have to go through all these problems that I have to deal with with this sound bar
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Ashif
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound we return that. Not worth it it’s expensive and good for nothing
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad failures.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bose sound bar was improperly connected to TV by Geek Squad. Multiple visits failed to solve the problem. On the last scheduled visit, technicians failed to show up. Had they simply Googled the problem or contacted Bose, they could have solved the problem, as I eventually did by myself. Overall, the Geek Saud’s performance was extremely disappointing.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Really didn’t know what they were doing. Contracto
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up 4 hours late. My son had to correct their work. Disappointed. They were contractors because I guess the real geeks were overbooked. Get it together. P
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your thoughts with us. It is perfectly reasonable to expect that our technicians will arrive on time and complete the work accurately. Based on what you've described, we regret that was not done for you. If needed, for further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Took longer than it should to get appointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call twice to get them to set up. First time said they couldn’t make it after waiting all day for them and making multiple calls to see status of their arrival. Usually not a big deal but when you take off from work it is a big deal. Was told by sales lady that speakers were included which they were not .
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
mini soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally unnecessary. Apparently the first mini bar was defective. I could have installed the replacement myself.
This review is from Soundbar Setup
No, I would not recommend this to a friend- Cons mentioned:Soundbar
Rated 1 out of 5 stars
TOTAL ZERO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ZERO STARS!!!!!!!!!!!! i have to have 50 characters so its a big ZERO
This review is from Soundbar Setup
No, I would not recommend this to a friend Rated 1 out of 5 stars
Came and did nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a waste of money for them to come out they were here 5 minutes and basically did nothing I seemed to set up my speakers and just had to turn them up and yet still charged 189.00 bucks for nothing I should have been given a refund
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad lost in Neverland
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had Geek Squad come do a home assessment one month ago. Was told technician would be coming out for installation within the week. Had one call but no followup visit. I have Ring so no GK visits were recorded. Over 10 calls and one month later new home visit needs to be scheduled since original agent entered no notes and the assessment was closed without notes or followup.
This review is from Soundbar Setup
No, I would not recommend this to a friend- Cons mentioned:Soundbar
Rated 1 out of 5 stars
Go elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. A 3rd party was used. Awful. It wasn’t geek squad.
This review is from Soundbar Setup
No, I would not recommend this to a friend - Cons mentioned:Soundbar
Rated 1 out of 5 stars
Had to rewire everything after they left
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No solutions except to upgrade all of my working equipment. Nice gentlemen but it was a waste of money.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
extra charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not the technician who installed my new TV and added the extra charge added to my bill, but IMO the $50 add on to plug in the sound bar was excessive
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for leaving this review. Best Buy is always looking for ways to provide the best service for our customers, and we want to make this right for you. For any questions on your installation, please call us at (800) GEEK-SQUAD or (800) 433-5778.