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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 7,918 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Sound is pretty good. Love the design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Good Geek Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable of the product, very professional. The men were courteous and experienced. They explained what they were doing, and answered all of our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fixed connections issues with TV/receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the person that came from Geek squad was super nice and very knowledgeable and fixed the connection problems in no time- also programmed my remotes and adjusted the sound bar- great service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service and recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv became disconnected from the cable. Once connected the sub woofer would not activate. The tech was unable to fix the issue and recommended that I purchase another sound bar. I was not charged. I replaced the sound bar and also purchased rear speakers which have added a new demension to the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad Sound Bar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In conjuction with the TV setup, the Squad also set up/hooked up our new sound bar and confirmed everything was hooked up and working.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad are installation studs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler got my new Sony Bravia installed above my fireplace on a cool new mounting bracket and hooked up a new Sonos Arc Sound Bar and my Sonos Sub. WOW I am blown away.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my purchase with care.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku - Stream Sound bar is a Powerful 4K Streaming Media Player that will easily upgrade any TV with powerful streaming and premium sound. The Geek Squad installed my sound bar quick and efferently, nice job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those guys did a great job. I appreciate them it's nice to see somebody very professional

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Actually hooked up my sound bar and back speakers. I felt good knowing that I did it correctly. Plus, they helped me hook up the media box we have. So it's always nice to have a tech savy person help.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when scheduled and actually accomodated need for minor time adjustment. Everything was installed as we hoped (SONOS bar is upside down however, but not a big deal). Clean and courteous techs who took the time to program everything as well as provide a lesson for use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TV fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and setup TV, Sound Bar, Blu-ray. Very professional. They called with time of arrival and receive text also. They cleaned up as they unpacked. They answered our questions. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guys are well trained and provide professional service,

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Dungeons and Dragons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for House of Dragons. Not sure about any other applications.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome installation and follow-up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not have been better! The installer was great, and I had another person come back to show me how to do a few things I had forgotten. A+++ for both.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Early, Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were earlier than expected and did an amazing job installing the sound bar and TV mounting. We are extremely happy with both the installation and the products and this is why we'll always shop Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service. I have used Total Tech many times now and they are professional, knowledgeable, courteous, and observe all Covid protocols recommended. I would recommend their service to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Room Shaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jennifer Runyon hooked up my Surround sound in no time and only The bar and 1 speaker! Sounds like you Are at the movies and you don't need a Buch of speakers to get this great sound!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Hookup sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were on time and installed and calibrated the sound bar in a professional manner

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding Geek Squad Sound Bar Specialist

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad sound bar specialist did an outstanding job installing the add-on purchase of a sound bar for our new TV from Best Buy. This perfectly installed sound bar enhanced the TV sound exponentially.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad do excellent work and this was no exception. The guys were very professional, explained what the had done. There work is always outstanding no wires showing at all. I have used this service in the past and will continue to use them. Great job by these guys.

    I would recommend this to a friend