Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7911 reviews
(7,911 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, ease of use, and efficient installation of the Add-On Soundbar Setup. Many found the technician to be professional and knowledgeable, and appreciated the device's connectivity. However, some customers reported issues with the soundbar's longevity and compatibility, as well as difficulties with the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Disappointing…. Waste of $99
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was not able to fix my audio set up. He stated that some of the the speaker outlets in the amplifier did not work which we found was not correct. Someone else fixed the problem with the same amplifier and we realized some basic troubleshooting was not done by the technician (e.g. tracing wires to speakers & connections of all the speakers to amp)
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
could have been better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tech. knew what he was doing but very disappointed he did not even attempt to show me.
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Missing Part(s)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review refers to original Geek Squad service to install sound bar. Item was missing installation parts. Geek Squad personnel didn't offer to help and left with sound bar setting on a cabinet when I wanted it mounted on the wall.
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Not very professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 guys came to install our new TV and connect it to the existing audio and video feeds in our home. One guy did nothing. The other two dissed our existing audio cables (RCA) and at first said couldn't be done. Also noticed that we had just switched our internet to AT&T and one of the gurs said that we'll regret it and be sorry. Asked if this was for sure the 4K, and they weren't real sure. Not very professional.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasn’t Able to Comunicate.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Had a really Strange Experience, I spend $200 to have the technician installed the TV and Sound Bar. But the guy that was installing it didn’t know English very well. I emailed Best Buy to let them know how it went,it was a waste of $200 to not know how to used my TV and Sound Bar. I had to just read the manual.
No, I would not recommend this to a friendRated 2 out of 5 stars
Excellent Geek squad wish they would explain more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what a expected thought I’d give it much more clarity
I would recommend this to a friendRated 2 out of 5 stars
Need repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv worked while here but after he left I turned it off and when I turned back on it didn’t work. Need additional help.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Marge. Thank you for reaching out about this. I'm sorry that the TV isn't working, especially right after the agent left! We'd be happy to come back out there and get you up and running. We have Agents standing by to help. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
Speaker sound setup lasted about 7 days. I'm mad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent hooked up my stereo sound to the inside and outside speakers. This lasted about a week. Very disappointing.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
I would rate this poor, my audio still does not wo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i paid for them to install the speakers with Television, amp and speakers. The system still says NEEDS INITIAL SETUP, I HAVE CALLED, TRIED TO GET THEM BACK HERE..TO NO AVAIL. I CANT GET THEM ON THE PHONE, OR ON THE INTERNET. WHEN YOU TRY TO ASK FOR RESCHEDULE IT WANTS TO CHARGE ME ANOTHER 200.00. I PAID THAT MONEY AND CANT USE ANYTHING! ITS RIDICULOUS. POOREST QUALITY OF INSTALL I HAVE EVER RECEIVED.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Did not set up for TV remote use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not set up for TV remote control use, said it can be difficult.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for leaving a review! We apologize for any confusion about the services that you had purchased. Our Basic Audio Setup would not include remote control programming services. If you need assistance with scheduling a remote control programming session, please connect with us at (800) 433-5778.
Rated 2 out of 5 stars
Complaint
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t finished the job and try to sell me stuff that i didn’t need
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
No install, Install due to salesperson mistake.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience. I purchased a sonos arc. The salesman did not tell me I needed a separate bracket to install it on the wall. The 3rd party came out said they could not install. Now i will have to go back to the store purchase the bracket and schedule another appointment. What a waste.
I would recommend this to a friendRated 2 out of 5 stars
Let's be honest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frankly the service didn't live up to expectations for the price. Multiple trips were necessary and they weren't able to complete without charging more.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello FletchLives – Thank you for your feedback on your recent audio install. We never want there to be any confusion about what’s covered under one of our services, and it sounds like there was here. We take that to heart! We’re confident we’ll provide you with superior service the next time you use us. Please reach out to us at 1-800-GEEKSQUAD (1-800-433-5778) to go over any additional concerns you have.
Rated 2 out of 5 stars
No knowledge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had no clue how to hook up bose 700 subwoofer to bose 700 soundbar. I had to figure it out and tell them how to do it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Terrible Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the in home service and they went to the wrong house in the wrong state. Took 4 weeks and 5 phone calls to try and straighten it out
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your experience with us. This sounds far from the typical service call, and I can understand how you must feel after the confusion with the address. It sounds like you'e been in contact with us already, but if this still needs resolved, please feel free to call us at 1-888-BEST BUY (1-888-237-8289), where a member of the Customer Care Team will be able to assist.
Rated 1 out of 5 stars
Read them above summary and you will know how your
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get Geek Squad service that I paid for.I got a third party who knew nothing about my TV . They were pathetic. They were called COOL CAT Installations. They were just plain sorry. I finally got Spectrum people tpo come out and set it up and they did better although not perfect.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Bad job!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again, the agents never look at instructions therefore installed bad! This is a brand new special sound bar not installed complete.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We strive to provide our clients with the most professional installation and assistance possible, and it sounds like we may need to take another look at your setup. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was more interested in leaving that anything - I'm admittedly technologically challenged & expected more help than I received.
No, I would not recommend this to a friendRated 1 out of 5 stars
I did not know that the Geek Squad uses Sub Contra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not know that the Geek Squad uses Sub Contractor to fulfill their Service Request. I received text and email communication however I failed to answer the phone and upon the call back I received no response. Also, the 800 number that Best Buy offers is actually a Call Center and was shown to be ineffective in assisting.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Complete Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did such a poor job of wiring audio for home theater, I needed to remove everything they had done and redo it in a logical manner. Also, they attempted to hide wiring but got wires so tangled and stretched I had to buy some new cables.
This review is from Basic Audio Setup
No, I would not recommend this to a friend