Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7911 reviews
(7,911 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Installation marked "complete" but never completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a TV installation with basic audio setup. The guys came to my apartment, did an ok job installing the TV (the power wire is hanging off the wall rather than behind the wall), and then never installed the sound bar. They said it wan't on their work order. Logged into my BestBuy online account and saw that they marked the service complete.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share this experience. When I order a service, I expect it to be completed as it’s supposed to be and I’m very sorry to hear that may not have been the case in this instance. So that we can look into your order further, please give us a call at 1-800-GEEKSQUAD.
Rated 1 out of 5 stars
Do it yourself, save $200
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Regarding the "Add-On Soundbar Setup" Wasn't installed by Geek Squad, this was an independent installer contracted by Best Buy. I watched him change the TV's sound output setting from "HDMI" to "Internal Speaker". Nuf said.
No, I would not recommend this to a friendRated 2 out of 5 stars
I like it better when I know the technician is goi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have been happy if I had known that the technician was going to arrive and call me on the phone number that I answer to.
This review is from Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your thoughts with us. We'd expect an incoming call regarding a service, too. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Poor quality products and support services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system cost over $7000 and still does not work properly. The installers were nice and polite . It is a slow and complicated task to get help over the phone or to reach the right person. Even when I did reach help desk on the phone their advice was wrong and didn't work in the long
No, I would not recommend this to a friendRated 1 out of 5 stars
N
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t the geek squad the tv installers did it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The same installer returned for the second time. I had complained that my TV was damaged on the side and that my dresser was scratched after the first install. The installer denied doing the damage. He said we would not work in my house and left. The install is still not completed. "Great Service" Best Buy
No, I would not recommend this to a friendRated 1 out of 5 stars
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech came out. Explaining it was a 2-tech job. He said to leave it in his hands. He would come back with a date to complete the installation correctly. Tech NEVER came back or rescheduled to complete the installation...Geek Squad the worst service ever Tech name was Jason
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
AUDIO is not in Sync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The audio does not go along with the voice on TV (Mouth)
No, I would not recommend this to a friendRated 1 out of 5 stars
Inept
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They told me I needed a sound bar mount and there was one on the tv. Sold me one I didn’t even need.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two persons you sent, were unable to set up my surround sound system, all they did was google the problem but did not have the knowledge on how to set system up. A system that I purchased from Best Buy. There service was a waste of my money. My rating for the service was a zero.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad couldn't care less!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset that I invested in geek squad to install this product. They left and took all the manuals and instructions with them, leaving me nothing to refer to. I even tipped them no realizing what they did. Furthermore, the Best buy store responds that I have to go online and download everything .
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
not intalled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.deliveryman said he was not supposed to install it. i would have to schedule that separately.
No, I would not recommend this to a friendRated 1 out of 5 stars
disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disaster. Sound bar could not be loaded on or controlled even after I was assured I could use my laptop for this function. Waste of company and my time. Soundbars were returned. Sales people did not know or care about the customer.
No, I would not recommend this to a friendRated 1 out of 5 stars
3rd Party Contractor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not set up correctly had to redo soundbar myself
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Planning to contact credit card to reverse the cha
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did the installation but they neglected to show me how to turn second speakers on and off which was one of the issues I hired them for. Called the store and was out on hold 40 minutes. Drove to the store and they gave me the installers phone number. He said he would come by Saturday. He never showed up. Called and texted him multiple times but he never replied. May have to sue Best Buy
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to share your thoughts with us. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My original appointment was canceled without my knowledge. I Had to reschedule my installation date multiple times. Rearranging my schedule to accommodate the installation was a very challenging. Horrible experience.
No, I would not recommend this to a friendRated 2 out of 5 stars
Soundbars are too difficult?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad mounted my sound to the TV but we’re unable to configure it to perform its many functions. Disappointed
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. It's important to get the service you need and we regret that may not have been the case for your recent sound bar set up. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had them over in the past and they were very good this time I had to have them here three times at least they come back
This review is from Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to post a review. We know your time is valuable, so I can understand how three separate appointments to have your audio set up would be less than ideal. Our goal is to for our techs to handle it so you don't have to, so I can imagine how you felt when you had to rearrange your schedule a second and third time to get this fully set up. We appreciate how patient you were with these appointments, and hope you can give us another chance to get everything installed on the first try with any future projects.
Rated 2 out of 5 stars
Neveragain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No idea what they were doing,came back twice,and i showed them.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My original appointment was canceled without my knowledge. I Had to reschedule installation date multiple times. Rearranging my schedule to accommodate the installation was very challenging. Horrible experience.
This review is from Soundbar Setup
No, I would not recommend this to a friend