Customer Ratings & Reviews

this is the worst soundbar I ever purchased. its level of volume is worse than poor. If Samsung tv has sucg a poor volume quality it should be taken off the marketI. Since I'm a senior sound quality is number one on my list

The agent did not connect my soundbar correctly & left leaving an humming sound & the surround sound doesn't work. This Bose unit worked fine prior to his reinstallation on new TV. He also did not connect the DVD either. Am looking forward to another Tech to come & fix everything.

After set up service, the sound bar continues to drop in volume & we constantly have to increase the sound to watch the TV. Very frustrating. Our rear speakers are not working at all. Need to get another appt.

Did not finish job as sound continues to come out of TV programs and also a DVD movie at same time. VERY FRUSTRATING to get any KIND OF GOOD CUSTOMER SERVICE!!!!!! Any phone service is a joke! Now on HOLD for 35+ minutes

Sound system was incompatible, but still had to pay!

The technicians connected our sound bar and programed our remote. Great job. Very informative.

The Bose sound bar was installed and connected but it is not working correctly. After several attempts to correct the issues it is still not correct. I’ve been repeatedly encouraged to purchase a Sonos sound bar. Which I really do not want.

Did not finish job the first time. The salesmen told me it was a basic set up but the geek sgaud said it was advanced. They did not have what was needed to do the job either. I got the cables needed and rescheduled. They did not show up or call. When got there for the third appt. Did not finish again because he fried my tuner while working on it.

My review of the geek squad is very low and unsatisfied.

Did not fix the problem. The movement of the mouth and sound coming out of the mouth were not synced. The Geek kept asking me if it was better. I hesitating would answer “no”. He said he thought it was. I was the customer but guess I was wrong.

Really gives off great sounds especially playing action shows

The appointment was and is set up TWO months out from date of purchase. Am still waiting for install and delivery

Soundbar volume control using cable remote stopped working within the first hour after installation. Called Geek Squad. Joshua kept asking me to call the manufactureron my own.

We were unable to have the sound bar added. If we were charged for this, the charge should be removed. The service team was not at fault, we did not have the needed equiprment to add a soundbar.

Sometimes when I turn the TV off the sound bar will not work I don’t understand why and it’s hard to have the Geek Squad repair come and fix it even though I have a four year warranty

Still not delivered. Not able to talk with a human. Not status or update for delivery just poor customer service all the way around and not what I expect from Best buy

Installer was not using common sense When installing my sound bar. Best Buy should train their installers instead of hiring people from Dunkin to install electronics

no information given regarding the operation of the Soundbar. I understand they had trouble setting up the TV due to my confusion of passwords etc. However, sometimes this requires more than the allotted time allocated by Best Buy.

If I could rate this a zero, I would. This has been the most frustrating process that I have ever been a part of. No communication, then incorrect communication, then no-shows on appointment times…a complete cluster!

I've had 3 or 4 Logitec remotes and they've all gone bad.