Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7911 reviews
(7,911 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek squad was a no-show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation date kept changing and pushed further out. I’m a total tech member and didn’t expect to have to wait almost a month for this install. I had to pay a neighbor to hook it up for me.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Body language was unfriendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not friendly . And seemed uncertain about how to get the job done
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. We want our Agents to be respectful and professional and we regret that doesn't seem to have been the case for you. If you are still in need of assistance, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
sounded worse after he left
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy came and agreed with me that the receiver did not sound good. He told me that there was no adjustments he could make, and that I was lied to when I was told that the speakers I got were good. He made a few adjustments, and it sounded worse when he left, than when he got to my house.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for leaving this review. We use feedback to improve our work quality to be able to provide a good experience for our customers. Based on your statement, It seems like you had trouble with both an agent and speakers. It is our priority to make this better for you.
For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad technical ability lacking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My AVR sound system was not connected properly. It ws hooked up as though it is a cheap sound bar. Not working correctly so i have to figure out how to move the TV away from the wall so i can correct the plug ins! Argh, 50 wasted,not impressed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did they do a good job?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My install guys did an install. But the explanation of the system is poor. Why not leave behind some instructions for the price I paid for the service? I am not a happy purchaser of this equipment. Difficult to learn, doesn't always do what it is supposed to. In spite of being told it was "easy" and a "no brainer".
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Components not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents came in and connected my new stereo with 3 components. Work for a couple of days and now does not work other than TV. Advised to check all connections and they where all connected as they had done. Then the corona virus hit and unable to get the problem readdressed.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. At this time, we are still offering support in a variety of ways. We'd love to talk over what options are available to you and how we can best support you in these trying times. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor Quality Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no operating documentation left after installing the two expensive pieces of gear !!!! The installation concluded with the sound being weak and raspy !!! In no way a good value for the money. Design flaws in the electronics along with a rushed installation make this a bad buy.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Adding external audio sources has become extremely common, and we appreciate you choosing Best Buy and the Geek Squad for the upgrade and installation. It makes sense that you’d expect amazing sound quality as a result, and learning that was not the outcome for you is definitely not the feedback we’d hope to hear. In many cases, manufacturers are no longer including instructions inside the packaging, but continue to offer that information online. I’m not sure that would have been the case here, but something to be aware of for future purchases. If you’re not satisfied with the product or service received, please connect with us for options. Our Geek Squad Agents can be reached at (800) GEEKSQUAD, (800) 433-5778, and we’d be glad to review what might be possible.
Rated 5 out of 5 stars
Professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great work, timely and friendly. Had great suggestions for adding to the system.
This review is from Basic Audio Setup
I would recommend this to a friendRated 1 out of 5 stars
No service today but MasterCard was charged $49.99
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been on hold for 1 hour and 22 min so far trying to get thischarge off my MasterCard. Terrible customer service. Purchased TV in May but my MC being charged today for basic audio set up. What?? I did not authorize this charge today. I had no service performed today
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this! I'm sorry to hear about this weird charge that hit your card. We'd be happy to look into this and take it off. We ask that you give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
Soundbar not installed correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The issue was not solved. Soundbar times out, have to turn on separately. Will not use this service again.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry never did the sound bar as requested. Made excuses of why not instead of how can we rectify. Tied of too many excuses and nothing done about the situation. Giving one star is a blessing
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I scheduled this service when I bought a TV. Best Buy then res hulled it without my consent. They then canceled the appointment with no explanation. Then I was told they didn’t have the TV I bought. Trying to resolve this online or via the phone was IMPOSSIBLE!
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Install is a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new tv and soundbar. Was given an 8 a.m. appointment to install . Later found out that the appointment iscactually an 8 hour window. Returned everything
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Setup not good. Did not show for followup appt.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech lacked knowledge trying to set my system, which I purchased from Best Buy. I spent hours setting up the appointment and more hours trying to follow up on why tech did not keep the followup appointment. I paid for the service and did not get proper help.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Can’t give 0 stars but. That’s how satisfied iam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst buying experience I’ve ever had. They didn’t go the install correctly so I had to hire my own techs come out and fix the mess. Fidget about calling them it’s so time consuming and you can’t get to the right person to help you. No one cares.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Terrible installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was terrible. They had to come back twice to fix the mess. Not professional at all. The men were nice butttttt that doesn't get it if the installation is bad
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SUBS FOR GEEK SQUAD. GEEK SQUAD ???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not know much about Bose speakers. I will say he was contracted by Best Buy. He got it working but not how it was suppose to be. Afterward I kept trouble shooting until I got it right. So that was a waisted service call.
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Request GEEK SQUAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That’s why I didn’t send out geek squad but they sent a third-party to install the third-party was very unprofessional and didn’t do a very good job of the install I had to return my sound bar and my rear speakers
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Miss representation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a service that was not done do The technician informed me that I wouldn’t be charged because he didn’t do anything to my sound bar
No, I would not recommend this to a friendRated 1 out of 5 stars
I’m still waiting for a fourth appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my TV for months. This will be my fifth call for service and setting up my LG 65 inch G3 TV.
No, I would not recommend this to a friend