Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7911 reviews
(7,911 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a long story but after the Geek Squad, three visits to two different stores for guidance, I still am not able to play Spotify through my speakers. Nice kid but apparently wasn't very experienced.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tony. Thank you for taking time to reach out to us for this. I'm very sorry that you had to go through so much and yet the issue still persists. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
A 6-year-old child can done better on performing s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well at the end of the day at least they delivered it and plugged it in that's all
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad colossal disappointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The "Geek Squad" for the most part, are not professional.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Had to have Comcast come out and Fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After Best Buy hooked up TV and Surround sound, everything seemed great. Turned out the phones weren't working and neither were cable functions on other TVs. Had to have Comcast come out and redo everything. Took 4 hours to fix. Could have done better myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound bar screw up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.left it not working for a month. Made another appt to get it fixed. Tech did not show up because of Best Buy's inability to schedule to repair.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer care.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have got to be kidding! Geek Squad was a no show, no call. With service like this Best Buy will be going the same way Circuit City ended
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was a no-show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not show up for scheduled installation of our new TV and did not communicate a reschedule for this service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Would never have them back. Did not complete service arranged a second trip no showed no call. Horrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
Just set up!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent did not mount anything-just had to set it up! Why was I charged for this?
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Angry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt do anything and your charging me for this?ridiculous
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
poor
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically incompetent and would not recommend any service offered by GEEK SQUAD. Not very intelligent and not willing to admit that they made a mistake in their assessment and sold the wrong equipment.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Very dis satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech's were unable to connect my soundbar and appeared as if they didn't have a clue as to what they were doing!
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Collosal waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got my service wrong was supposed to be a repair not install
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Total malfunction!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was clueless. I had to have another home-theater company redo this guys work. They have served central Florida for 40yrs and are willing to write a statement on this guy’s ignorance.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No Follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disaster!!! Geek Squad ordered my equipment in March of 2019, decided it would not work in May, and today is yet to be installed!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Grrrr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer said, “all set”, handed me the remote and left. Never demonstrated how to use it or adjust it.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
King of the world?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was great but couldn't fix problem, Have tried to cancel billing but just transferred to one rep after another.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Bose sound bar 5 could not be installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service tech told me that the sound bar could not be mounted without wires hanging, even though their tech had mounted the television on a previous date with the wires going through the wall. I just want a refund.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
waste of time!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why I review Best Buy, since they have not responded to any of my calls, texts, messages so far.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting weeks to get my soundbar hooked up i was passed by for another customer. Then i was pushed out until mid February Not worth it
This review is from Soundbar Setup
No, I would not recommend this to a friend