Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7911 reviews
(7,911 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
CANCELED?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE ORDERED WAS CANCELED BY GEEK SQUAD FOR NO REASON. EVERY TIME I SCHEDULE APT THEY CANCEL IT ?
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Undelivered.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad could not hook up any of our items purchased as nothing was delivered on the day it was suppose to be delivered.
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Took 3 times to set up my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 appointments to set up my television with the audio bar I purchased along with it. Oh and then I was charged an extra $50 to mount the audio bar as soon as the squad arrived.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Soundbar connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The connect was scheduled with a third party. It was scheduled 3 times and i took time off. Not happy.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad is a no-show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No show!! I waited all day and nobody contacted me.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Cannot get a hold of anybody, terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service I have tried to get service but I have not been able to get service they disconnect you. I will go to court to get my entire order refunded. Order# 1120178422554
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm very sorry to hear about this poor experience getting your service handled. For this, you should be able to either go through your local Best Buy store or by calling us at (800) GEEK-SQUAD or (800) 433-5778. We look forward to getting this figured out and hope to better serve you in the future.
Rated 1 out of 5 stars
Horrible agents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents did not install correctly and upon leaving my home they damaged my entryway. Worst agents ever
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Had 2 installs of new lg screen tvs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv have new sound bars which are nauseatingly out of synch and one is going in and out of sound mode. Absolutely intolerable but was not able to get help in 2 weeks before virus struck
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this, Gabby. It's always frustrating when tech doesn't work the way we except it to. We'd love to see what we could do to help get this issue resolved. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No audio setup was done or needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No audio setup was done or needed, this was an existing system with floor and wall mounted speakers. I did not like paying for this service to have in-wall speakers mounted.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Gene. Thank you for taking time to reach out to us about this. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
The work is not completed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service is not completed. The sounder is not installed. need somebody to come and finish the work.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
SUCKS!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get any service after purchase. TV and accessories do not work properly and no one will answer my calls. This is the worse after care service I have EVER experienced. Will be returning all items ASAP
No, I would not recommend this to a friendRated 1 out of 5 stars
Bose Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You had appliance installers put in. How do you think I feel about my installation? I know I won't use Geek Squad again!
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Still not Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two visits from Geek Squad and then a private hire and the sound bar is not still working. I need to make arrangements to return it.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech. knowlege of equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Bose 700.Tech had never seen.Total loss of $129.00.Took 2 more weeks of me attempting to get all capabilities of sound bar working. No product knowledge at all on device. Never again.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for reaching out to us regarding this service you purchased for you Bose 700. I am sorry to hear that the results of this service were not as expected. You are welcome to reach out to our Geek Squad team at (800) 433-5778 to discuss this. You may also speak with your local Best Buy store as well. Thank you!
Rated 1 out of 5 stars
Failure to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.6 times failed to deliver as promised and once delivered not installed but charged total tech fees
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent or technician was not able to help and charge me for the service without my authorization so why pay for the insurance of my electronics if don't cover anything?
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No audio set required.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Audio was previously installed. The Salesman sold the me the Audio setup package just in case it was needed. There was no audio setup required, and I was told that the audio setup charge would be rebated.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not done correctly. Needed to re do it. Needed to by my own accessories.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Service in 25+ years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians (it took 3 service calls) did not know what they were doing. We paid for the new upgrade for Total tech support. After 25+ years using Best Buy, it was the worst service we have ever received.
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SERVICE COMPLETED - NO REFUND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.service was never completed or used, asked for refund still waiting, and now shows they completed job - took my money.
This review is from Soundbar Setup
No, I would not recommend this to a friend