Customer Ratings & Reviews

The agents knowledgeable and professional. Both agents were what I would expect from Best Buy. Both agents were a good representation of Best Buy

The tech knew the product and was able to set it up in a matter of minutes. He tied in all our sound equipment and then adjusted the level to meet our requirements. He gave us full details on how to operate and resync if we somehow managed to get them out of sync (we did) -- but got them back in sync with just a couple of clicks

The Geek Squad did a great job adding my newly purchased Bose Soundbar and Subwoofer to my new TV. They explained the remote which accesses the systems audio with one button. They also bundled all the exposed wires into a tight neat column. It looks and sounds great.

The Geek Squad was amazing in advising and setting up my very complex 9.2.2 Home Theater and surround sound. Michael & Beau are real pros and I found there knowledge to be invaluable.

Excellent, came on and was great friendly and knew what he was doing. Thank you. It was the third visit for the same install.

We purchased a new receiver and wanted it to be set up with our surround sound correctly Our Agent was great he explained everything he did made sure all components worked and made sure we could operate it on our own. Glad we had the service and would use them again.

They reconnected the sound bar that had fallen. It took about 20 minutes but 2 of them to lift the TV and get behind it. The prior agent on the phone was very helpful.

Dante installed my sound bar and rear speakers. I LIVE these items. Watching my tv is like being in a theater, with cheaper popcorn! Thank you, Dante!

We have continued to pay for Tech Support and we are so glad we did. We recently purchased a new TV. Since we had this service, they came before delivery to ensure we had the right TV mount and set up. Then they came back and installed the new TV and connected it to our Sonos sound system and hauled away the old TV. Having the Tech Support saved us several hundred dollars. It more than covered the cost of the service. I recommend this service if you have several electronics that will need servicing or installations.

Wonderful and friendly service from the expert from Geek Squad who installed my sound bar on my new tv. Fast, efficient and excellent installation. I will definitely use the Geek Squad for any installations I might need in the future.

excellent customer service, fast and efficient and professional

Although I was only expecting the technician to give me an estimate he completed the work in this visit. However, as I did not know the cost I was surprised to learn it cost as much as it did and so inquired about the cost If I had the total tech support. He said he could not sign me up for it at that time but I could call and probably sign up for it with that visit then credited under the program. However 3 phone calls with very long wait times on hold did not connect me to supervisor as I requested. I have always found the in store customer service to be very good and the technician took care of my issues but THE CUSTOMER SERVICE BY PHONE IS AWFUL!!! I may recommend Geek Squad but with the caveat about phone customer service. And the cost for less than an hours work was unreasonable

So these guys came in and literally cut the holes, ran the wire across my ceiling in my 2 story house, installed the speakers... this was an all day ordeal and Best Buy did it very inexpensively! I am very happy with my finished product!!!

All of the Home Theater installation people are wonderful. It was Ludwig that installed my Sound Bar. Knowledgeable, friendly, cleaned up after himself and made sure I knew exactly how it works.

After mounting our TV, the agents connected everything including the sound bar. Ran the audio to make sure it was all working correctly and set up the sound bar’s settings as well.

Agents were on time and installed and calibrated the sound bar in a professional manner

Very professional and knowledgeable about the issue I had. They where able to solve my issue in no time. Also very knowledgeable about like products! They have helped me over the phone, in store, and at home. Definitely recommended!

Connected along the samsung Qled Tv. The combination is so good. Good quality soud and you can hear when a pin drops, its so clean. I love it.

The Geek techs connected all my old stereo speakers receiver, and CD player with brand new wiring in my tight office environment. The sound quality is the same or better than it was 20 years ago! Thank you to the super polite and efficient Geek Squad!

Thank God for the Geek Squad, when our sound bar went out they helped put the sound back on , because we had to wait for Bose to fix our sound bar. We would have been without sound, for weeks til we got the new sound bar.