Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7911 reviews
(7,911 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Work Not Done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work was not done. Paid Guardian (original installers) to come out and make this install correct.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not satisfied at all. My system is still not set with the settings and the sound is terrible.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t set up sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this service I’ve paid for. Did not get the service I requested
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Could not hook up Master bedroom !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad installed radio system, but could not figure out why master bedrooms could not be activated ! Very unhappy customer at this point!!
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that you ran into issues with that audio in the bedrooms. We always want the full system to be working. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 to discuss this with us so we can try to find a solution.
Rated 1 out of 5 stars
n/a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tv is in the box the man said he cannot hang the tv
No, I would not recommend this to a friendRated 1 out of 5 stars
What?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was never purchased or done.fhnjdnvnkdnvojkenvkndfjgnoenvkjndefa
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech couldn't do the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite ample description over the phone of what was involved, the tech said she didn't do the work that was ordered (connecting new TV to existing stereo system).
This review is from Add-On: Basic Audio Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Shuts off 3 times during a 1 hour episode. Do not buy.
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never have a third party do any installation! Geek Squad should do.
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
wasted money, end up doing myself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did not installed, I had to adapt and do myself!
I would recommend this to a friendRated 1 out of 5 stars
coid 19 pro call's after audio connecting fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer that came out install 60" smart TV didn't connect subwoofer.
I would recommend this to a friendRated 1 out of 5 stars
Geek squad installing sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents fixed the connection between sound bar and tv. However it no longer works. This is the third time.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Electronics
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful and were great and made me happy ! Will recommend to everyone
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Mr.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still do not have a working sound system for which I was charged. Does anyone care?
No, I would not recommend this to a friendRated 1 out of 5 stars
Lame
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was 7 miles out of range so I was going to have to wait a week longer than the week it took to find out it was going to cost around $100 dollors more. Lame!!!!!!!
This review is from Add-On: Basic Audio Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't set up correctly, the woofer isn't working
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
The sound is very quiet and bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish this TV sound system was not so quiet. It’s too quiet and must be adjusted. Cannot hear much from the rear speakers! Help!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to upload a review! We're also fans of being able to hear everything that's going on when watching our favorite shows, so it's understandable that you'd be frustrated that your sound system isn't as loud as you were looking for. It matters to us that you enjoy your products and get the most out of having a Geek Squad Agent come out to set up your products. That's why we have a 90-day warranty on our services so we can send someone out free of charge to redo the service if you feel that something wasn't set-up properly. To schedule for someone to come back out, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Problem not resolved.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The representative was not able to diagnose and resolve the issue. I’m very disappointed
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. We're sorry to hear that the setup didn't go as well as expected. For additional support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t setup properly, purchased bundle and only the sound bar and woofer works not surround speakers
No, I would not recommend this to a friendRated 1 out of 5 stars
Remote does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot control my cable box or tv with the tv remote. Will wait for sound bar installation to have corrected.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.