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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 389 Showing 7,761-7,780 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad instructed me on its operation.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed the sound bar after my initial installation failed. They were confident, professional and friendly.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    No installation was required because the items was

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad told us that this particular soundbar set wold not work with our Sony TV. We returned the items.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SOUND ISSUE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed our problem with the sound. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The tech was knowledgeable and courteous.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a super job in installing this product into my new LG 4K TV. It is a different kind of sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very nice person

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved us alot of trouble not sure how to connect the sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Greek squad installed in no time.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar is great and we enjoy the movies. The sound effects is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LG 3.1 soundbar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced a Samsung 2.1 soundbar to find higher sound quality in the LG 3.1 soundbar Was easy to install and pair to TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Item not purchased in Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome punctually & amazing service even though the sound bar was not purchased @ Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SERVICE TECH

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT SERVICE, TOOK CARE OF EVERYTHING WITHOUT A BLINK. THIS GUY NEEDS A RAISE.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    VERY PROFESSIONAL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TECH SHOWED HIS KNOWLEDGE WITH THIS SET UP AS IT WENT TOGETHER WITH EASE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the team had issues due to a Sonos software update they refused to give up. They left and promised to return the same day once they had more information. They did and got everything working. I thought their dedication spoke volumes. Will use again as needed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sonos great soundbar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great answered all my questions and in a timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad iinstalled soundbar very efficiently!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable , sound at installed with no issues , excellent service and polite !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Plus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative was on time. He was thorough. patient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech is worth every penny spent.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech is a fantastic deal bar none!!! it will pay for itself many times over. I had the tv installed on another occasion I had the soundbar installed on another occasion I had a technical issue and the tech corrected it. If I had to pay a tech to fix the issues it would have cost me considerable more. I only had total tech for 5 months and it is good for two years. Total tech is worth many times over for the 199.00.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad fixed my sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service person was kind and available for my questions and fixed my need.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos sound bar connect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service!! Great explanation!! Love my Tv surround sound!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad in stalled my sound bar.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Explained everything. Would love to have them again if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and Easy set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up went smoothly. I was happy with the results.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad set up was great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad (Mike) did a great job setting up my Sonos speakers.

    I would recommend this to a friend